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IoT Disruptions in 3 Industries and What You Can Learn From Them

Tom Spencer

The massive benefits seen in Australia from the development of digital technology include increased living standards, shrinking distances through telecommunications, improved efficiency for businesses and government, as well as a larger workforce. These systems can broaden operational efficiencies and improve public and road safety.

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How Can Digital Suppliers Accelerate Customers’ Transformations?

BCG

They recognize that digital technologies are increasingly critical to driving sales and efficient operations. Companies “get it.” They see the need to become much more agile—to shorten the time to market and to accelerate product and service delivery, employing a more iterative manner.

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When is “Agile Scaling” the Answer?

Johanna Rothman

My very first job out of school was a development role on a very large telecommunications system for the Department of Defense. I didn't have the words for the ideas of Cost of Delay , nor of flow efficiency. We probably could not have developed that telecommunications system with 12 people. No, none of them had. Back in 1977.

Agile 70
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Tapping into the Transformative Power of Service 4.0

BCG

Service companies lag far behind industrial companies in applying technology to improve their operational efficiency and to enhance customer satisfaction. Telecommunications is a case in point.

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Conversation with North Highland

Tom Spencer

Tom: North Highland offers a range of solutions including Data and Analytics, Managed Services, Operating Efficiency Ratio, People and Change, Professionalising IT, Social Insights Lab and Strategy and Advisory. Where does North Highland do the bulk of its work? Are graduates expected to pick an industry specialisation?

Travel 60
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5 keys to putting a Total Experience into action

1 to 1

Anyone who engages with a brand wants their interactions to get the job done as efficiently and effectively as possible. Total Experience in action: When a telecommunications provider wanted to reduce customer churn, proactive solutions helped. So, how can brands embrace the Total Experience? Here are five ways to get started: 1.

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How to Help Your Team Manage Grunt Work

Harvard Business

I love the story told about Sam Pitroda, then the head of C-DOT, India’s telecommunications enterprise. If some of your work is too time-consuming, try to innovate a more efficient process that hasn’t yet occurred to your boss or coworkers. Make sure your team sees you occasionally taking on these tasks.