Tom Spencer

JUNE 13, 2021

Consultants in the rainbow nation have continued to operate efficiently and effectively during the Covid pandemic. They are temporary responses to the pandemic, rather than trends that will become part of normal operations after the COVID pandemic comes to an end. Lack of physical engagement with clients has added challenges.

Consulting 68

Consulting Industry Operations Trends 68

Management Consulted

MARCH 26, 2017

Although historically not known for consulting services (unless you were consulting – ahem, lobbying – government officials), strategy, operations, and even tech consulting have exploded inside and outside the Beltway in the last 10 years. – Washington, DC.

Oliver Wyman 100

Oliver Wyman Consulting Deloitte Bain 100

Harvard Business

NOVEMBER 29, 2018

At Salt Lake City-based Intermountain Healthcare , ensuring the alignment of all these things to provide extraordinary care requires a constant regimented focus across our 23 hospitals, 170 clinics, and 850,000-member health insurance plan. On the business side, the escalation process has provided improved visibility into operations.

System 39

System Healthcare Metrics Operations 39

Tom Spencer

JULY 15, 2015

PEST Analysis: Political upheaval; Economic decline; Socio-cultural factors; Technology. Value chain analysis: Consider value chain activities: access to raw materials; operating capacity; inventory handling and distribution. To what extent do the activities contribute to operational performance? Operations. Procurement.

Case Interview 60

Case Interview Operations Sales Analysis 60

Management Consulted

AUGUST 1, 2013

After building a successful model in financial services, Oliver Wyman expanded to offer pure strategy consulting services to non-financial services groups and now has 2 internal divisions that operate relatively independently. Strategic Information Technology and Operations. Oliver Wyman became own firm again. Mercer buys Oliver Wyman.

Oliver Wyman 201

Oliver Wyman Interviews Mercer NERA Economic Consulting 201

Harvard Business

NOVEMBER 23, 2016

In healthcare, change is even harder than in most industries. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change.

How To 28

How To Healthcare Operations Leadership 28

Organizational Talent Consulting

FEBRUARY 28, 2022

Research studies have linked effective performance management with positive individual and organizational outcomes such as increased productivity, decreased employee turnover intentions , reduced absenteeism, improved operational efficiency, reduced costs, and improved customer satisfaction. Consequences of Tolerating Poor Performance.

Strategy 52

Strategy Strategy Strategy& Engineering 52

Harvard Business

JUNE 8, 2017

It is little surprise that direct employer-purchasing of bundled care is a burgeoning area of healthcare payment innovation. Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. Cost reduction requires an honest and thorough reassessment of everything the health system does and ultimately, a change in the organization’s operating culture. PM Images/Getty Images. As the U.S.

System 38

System Management Nonprofit Operations 38

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J.

Metrics 28

Metrics System Healthcare Culture 28

Management Consulted

FEBRUARY 5, 2017

The culture is really crisp with very intelligent people around; in fact, some of the “best” longest-standing McKinseyites in the world are in NYC and McKinsey has significant support staff in the office as well. Ernst & Young recently announced completion of a lighting retrofit project in its U.S.

Consulting 157

Consulting Deloitte Bain McKinsey 157

Organizational Talent Consulting

AUGUST 7, 2023

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. Section three focuses on proven approaches to architect organizational culture.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

NOVEMBER 21, 2018

The use of heuristics is then reinforced by operationalizing evidenced-based care into protocols, procedures and checklists designed to increase efficiency and reduce variation in process. The Future of Health Care. Sponsored by Medtronic. Creating better outcomes at reduced cost. The results from the experiment are encouraging.

Agile 39

Agile Healthcare Software Data 39

Harvard Business

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. Our analyses suggest that it’s the latter — and the common factor across various types of performance seems to be culture.

Comparison 45

Comparison Financial Report Data 45

Harvard Business

AUGUST 8, 2016

Nearly 65 million surgical operations were performed last year in the U.S., resulting in an estimated 200,000 deaths from complications or other post-operative issues. Older procedures required cutting large openings to operate on a patient (e.g., Waves of Innovation in Surgical Quality and Safety.

Operations 28

Operations Research System Culture 28

Harvard Business

OCTOBER 9, 2017

Overlooking these realities is perilous, both for the patient’s well-being and for efficient delivery of care. The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. This work cannot happen in a vacuum of forced efficiency.

Guidelines 42

Guidelines Efficiency System Meeting 42

Harvard Business

FEBRUARY 9, 2017

We then plop them into an ICU or operating room and hope that they somehow work together. Yet in most ICUs there isn’t a culture to support early mobility; clinicians are not conditioned to ask every day whether their bedbound patients are able to get moving, or whether they are meeting their mobility goals.

Engineering 28

Engineering System Data Research 28

Management Consulted

OCTOBER 9, 2016

The book is definitely addressed to entrepreneurs, but even if you aren’t planning on starting a business, author Dale Partridge has some great insights on our culture of consumerism, as well as what makes healthy culture in business. As a result they have become a cultural reference for low-quality products and poor customer service.

Automotive 100

Automotive Efficiency Culture System 100

Harvard Business

APRIL 21, 2016

While they are beginning to apply “big data” techniques to predict individual outcomes like post-operative complications and diabetes risk , big data remains largely a buzzword, not a reality, in the routine delivery of health care. Consider the use of antibiotics to treat newborns.

Data 28

Data System Examples Development 28

Epicflow

JANUARY 12, 2024

2024 Healthcare Project Delivery Conference January, 30-31, San Diego, USA This year’s conference will focus on implementing developments in procurement, design, financing, and O&M in healthcare projects. The participants will learn how healthcare providers overcome resource constraints and deliver new developments.

Industry 52

Industry Automotive Pharmaceuticals Management 52

Harvard Business

DECEMBER 22, 2016

In the end, a combination of unattainable objectives, an environment that lacked transparency, and a culture where failure was not perceived to be a viable option, led some VA administrators and clinic staff to manipulate data to make it appear as though the wait time goal was being achieved.

Culture 28

Culture Leadership Resources Healthcare 28

Harvard Business

OCTOBER 10, 2017

Fifty-eight percent of patients referred to Virginia Mason, our medical center in Seattle, for back surgery would be more appropriately treated without an operation. Intermountain Healthcare, a system that serves patients in Utah and Idaho, has developed many such guides and is working to embed them into EMR workflows.

Guidelines 28

Guidelines Information Technology Information Technology Healthcare 28

Harvard Business

OCTOBER 25, 2017

Its success was achieved by a culture of innovation and the speedy introduction of new products. Today, Philips produces everything from automated external defibrillators to energy-efficient lighting for entire cities. It now has around 10,000 operating projects. It even applies its smart sensor technology to teeth brushing.

Productivity 28

Productivity Tourism Sales Fashion 28

Harvard Business

JUNE 24, 2016

I made the journey to attend a health care confab where Don Berwick, the former head of the Institute for Healthcare Improvement, based in Cambridge, Massachusetts, was delivering the opening lecture. Berwick’s talk began by deftly comparing Frederick Winslow Taylor and W. ’” The Trust Factor.

Management 41

Management Education System Productivity 41

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Integrating comprehensive services will require significant changes in culture, infrastructure, training, regulation, and financing.

Metrics 37

Metrics Efficiency System Development 37

Progressus

OCTOBER 25, 2023

You know, those same disruptive forces redefining all sectors from manufacturing and retail to healthcare and tech. For example, finance teams must be able to draw on information from the entire business – projects, operations, sales, marketing, HR, along with external sources that put internal data in context – to make decisions quickly.

Data 52

Data Agile Tools Talent 52

Harvard Business

DECEMBER 15, 2017

Some health care businesses use duplicate dyad management structures—one to oversee the clinical enterprise and another to oversee the business and operations that support the clinical enterprise. The dyad model can help break down silos, improve the way clinical and operations leaders work together, and coordinate care.

Training 50

Training Training Management Healthcare 50

Management Consulted

APRIL 6, 2014

PWC INTERVIEW AND CULTURE. While PwC is a global brand in the professional services industry, each member firm in various locations around the world are locally owned and operated and subject to the laws of their geographic jurisdictions (which makes sense, because some countries require this of accounting firms). Healthcare Payers.

PricewaterhouseCoopers 221

PricewaterhouseCoopers IBM GBS Case Interview Interviews 221

Harvard Business

DECEMBER 13, 2016

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. Most care-delivery organizations do not have a culture that can tolerate uncertainty for such a long period. The original approach was dubbed “care-model improvement.”

Case Interview 28

Case Interview Insurance Insurance System 28