Consulting Matters

DECEMBER 16, 2022

It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. Understanding these stages helps you paint a picture of what's next for an organization and why and how they need to mature their leadership and operating practices.

Consulting 156

Consulting System Sales Meeting 156

PM Alliance

OCTOBER 10, 2022

This could be due to new, money-hungry projects added to the pipeline, or a sponsor-led push to redirect funds to other operational areas inside the business. Try this: A strong project management methodology with a companion data platform that delivers on-demand access to metrics and other information is essential.

Methodologies 84

Methodologies Financial Data Metrics 84

Kates Kesler

APRIL 7, 2022

The network is connected through lateral integrators such as communities of practice, shared metrics, or formal integrator roles. It typically is a set of roles at the center and dedicated or aligned roles in the operating units. We worked with a large oil and gas company with operations spread across North America. An Example.

Agile 65

Agile Enterprise Metrics Talent 65

1 to 1

MARCH 28, 2022

It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results. workforce by 2023. In this case, customer satisfaction or effort scores are more relevant.

How To 52

How To Metrics Talent Policies 52

LSA Global

JUNE 15, 2017

When roles and success metrics are unclear, it is difficult for teams to perform beyond the sum of their parts. It is also critical when internal operations must change to become more efficient or more satisfactory to external or internal customers.

Change Management 45

Change Management Management Consulting Metrics 45

Kates Kesler

AUGUST 11, 2014

Beyond the operational and financial exercises, supply chain design is a sophisticated organization design task. In part, they may not have an accurate understanding of the problem to be solved. We can learn a lot from leaders who understand and apply this insight. Karen Duvall. Kates Kesler Senior Consultant.

Enterprise 62

Enterprise Metrics Exercises Operations 62

LSA Global

NOVEMBER 15, 2021

Team’s Success Metrics What critical few 2-3 leading and lagging metrics best measure the team’s performance in the areas that matter most? Team Constraints Within what boundaries, assumptions, and constraints does the team need to operate to be successful? Course correct? Track progress? Hold each other accountable ?

Metrics 36

Metrics Resources Training Training 36

LSA Global

APRIL 15, 2024

Before hiring more sales reps, pushing specific sales activities, or investing in sales enablement technology, smart sales leaders invest the time and resources to deeply understand the market in which they operate in. Customer demographics, purchasing behaviors, and pain points should be direct inputs into your sales strategy.

Sales 36

Sales Strategy Strategy Strategy& 36

LSA Global

MAY 9, 2019

We believe that employees need to better understand the key factors that affect a company’s operations and financial strength to improve decision-making and strategy execution. Operating income. Operating Expenses. To understand how one metric affects another, understand some common scenarios. Cash flow.

Balance Sheet 28

Balance Sheet Cash Flow Metrics Financial 28

LSA Global

DECEMBER 1, 2021

With a clear line of sight , each function, each team, and each individual employee understands exactly how they are to operate and where and when they will interact with others. Agility and a Learning Mindset The 90-day operational road map provides guidelines, but there will inevitably be unforeseen roadblocks.

Strategy 36

Strategy Strategy Strategy& How To 36

1 to 1

OCTOBER 15, 2013

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog. customerservicebestpractices customerservicestrategy'

Metrics 35

Metrics Conference Operations 35

LSA Global

APRIL 4, 2022

Done right, mapping the current customer experience assesses your current organizational culture and allows for a comparison between the experiences people have and the underlying operational processes and systems that substantiate those experiences.

Metrics 36

Metrics Comparison System Agile 36

LSA Global

JULY 30, 2022

How could you build an effective team without clear and agreed-upon team goals and accountabilities , roles, norms , success metrics, scope, and interdependencies? Are you willing to take a close look at how your teams are operating and do the work required to improve their effectiveness?

How To 36

How To Benchmarking Talent Metrics 36

Harvard Business

MAY 24, 2017

In 2014 Jess Jacobs, a director in an innovation lab, started blogging about her experience as she received treatment for two rare diseases. “Stop wasting my time,” Jess wrote in one blog entry. While Jess didn’t get her care at Kaiser Permanente, we are working to improve on this metric.

Metrics 39

Metrics Education Operations System 39

Kates Kesler

NOVEMBER 29, 2015

After working closely with over twenty large US and European-based global companies during the past ten years, we have concluded the problem is not in the fundamental design of these operating models. The metrics and reward systems in the company make it clear that this kind of collaboration is expected. Amy Kates & Greg Kesler.

Enterprise 50

Enterprise Metrics Operations System 50

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 49

Metrics Engineering Efficiency Operations 49

LSA Global

JULY 19, 2018

Our research found that team members are half as clear as their leaders about the team’s goals, roles, success metrics and operating norms. goals, roles, processes, relationships and success metrics). Indeed, IBM found that less than 10% of well formulated strategies are effectively executed.

Metrics 49

Metrics Talent Strategy Strategy 49

LSA Global

SEPTEMBER 6, 2018

Success metrics are confusing, conflicting, unfair or unbalanced. Identify the cultural aspects that matter most in terms of customers, market approach, brand positioning, risk tolerance, operational variances, decision making, work atmosphere, people and results. Review and share monthly dashboard metrics and adjust accordingly.

Culture 34

Culture How To Metrics Research 34

LSA Global

APRIL 19, 2018

Monitor Culture Metrics. If you are undergoing culture change, establish tracking metrics in areas such as: Key financial metrics: revenue, profit, expense, etc. If you are undergoing culture change, establish tracking metrics in areas such as: Key financial metrics: revenue, profit, expense, etc.

Culture 34

Culture Metrics Ethics Examples 34

Kates Kesler

JULY 2, 2015

The “global operating model” (GOM) is the means to manage this complexity, this tension, this need for both leverage and agility. It is the artful combination of organizational structure, process, governance forums, metrics and reward systems that tie together global business units and functions with far-flung geographic market units.

Enterprise 50

Enterprise Operations Agile Metrics 50

LSA Global

MAY 26, 2017

They operate not by gut-feel but by facts, and are able to analyze the pros and cons objectively with the desired outcomes and relationships in mind. Each employee should know not only their own personal goals, roles and success metrics but also those for the company, their team and their boss. Faulty decision making. Fuzzy priorities.

Management 43

Management Metrics Training Training 43

LSA Global

JULY 9, 2021

Not only was much of the work force suddenly operating remotely and anxious about their health and the future of their employment; but also, their managers were challenged to keep employees on task, engaged, and connected without face-to-face interactions. First, make sure that success metrics are agreed upon and make sense.

Talent 36

Talent Management Metrics Training 36

LSA Global

DECEMBER 10, 2021

And yet far too many businesses invest in corporate training without meaningful or agreed-upon success metrics. Give learners an opportunity to review in their minds what they learned, what difference it could make in how they perform their job, and what changes they need to make in the way they operate.

Training 36

Training Training Exercises Case Study 36

LSA Global

AUGUST 25, 2020

Have the team monitor, discuss, and openly communicate key sales metrics, risks, boundaries, issues, and challenges related to sales strategies , target clients , unique value propositions , competitors, cultural misalignments , capabilities, technologies, and engagement levels. The Bottom Line.

Sales 36

Sales Strategy Strategy Strategy& 36

LSA Global

AUGUST 24, 2017

Identify the gaps between the current and needed culture, identify cultural areas which have the greatest strategic and performance impact, and establish metrics to track progress and the success of the transformation. Assess the Current Culture. Create a Plan to Close the Key Culture Gaps. Close the key Culture Gaps.

Culture 34

Culture Metrics Tools Financial 34

LSA Global

NOVEMBER 20, 2020

That means agreement on target clients, value proposition, success metrics, sales processes and methodologies, barriers to success, and a realistic action plan to execute your sales strategy and overcome the key barriers. Then enjoy the difference in revenue and win rate from the way you operated before.

How To 36

How To Methodologies Sales Metrics 36

LSA Global

AUGUST 24, 2017

Identify the gaps between the current and needed culture, identify cultural areas which have the greatest strategic and performance impact, and establish metrics to track progress and the success of the transformation. Assess the Current Culture. Create a Plan to Close the Key Culture Gaps. Close the key Culture Gaps.

Culture 31

Culture Metrics Tools Financial 31

Martinka Consulting

FEBRUARY 5, 2020

This was originally written for the blog on www.ibainc.com. Buying another company, assimilating it into your operation, and showing that the combined profits are greater than the two individual companies’ profits demonstrates to potential buyers that this can be done. Immediately telling readers the subject might not be for them.

Cash Flow 40

Cash Flow Small Business Sports Talent 40

LSA Global

DECEMBER 13, 2019

Whether you are an organization with a traditional reporting hierarchy or one that works with a flatter structure, make sure that roles, responsibilities, scope, success metrics, and interdependencies are crystal clear. Only then can you create an accountable culture and push for higher levels of performance.

Strategy 36

Strategy Strategy Strategy& Guidelines 36

LSA Global

JUNE 6, 2020

Serious strategic, cultural, and operational disconnects can occur when there are even the slightest of strategic gaps between leaders and middle management. You will know you are on the right path when metrics for success are transparently shared, discussed, and acted upon. The Consequences of Under Involvement. The Bottom Line.

Strategy 36

Strategy Strategy Strategy& Management 36

LSA Global

MAY 20, 2017

Because they operate at a high level, executives are often better positioned to see things that are more applicable to the entire company rather than to a specific functional area or project. They understand that they don’t operate in a vacuum and that one move leads to another. It is the whole, not the part. Read the annual report.

Metrics 37

Metrics Operations Culture Trends 37

LSA Global

MARCH 20, 2020

While many pundits believe that people can’t perform both roles well, corporations continue to believe that high performing and high potential employees can, at the same time, operate as an effective individual producer and people leader simultaneously. If you expect more from your player-coaches, treat and support them accordingly.

How To 45

How To Sports Culture Talent 45

LSA Global

DECEMBER 21, 2020

Not Focusing on Business Outcomes and Metrics First Too many instructional designers start with learning objectives, content, and training modalities. There is inevitably real discomfort as employees stretch to practice and embed new ways of operating. This is a common, but easily fixed, leadership and management development mistake.

Development 46

Development Leadership Management Training 46

Kates Kesler

OCTOBER 15, 2015

After weeks of assessment, analysis, and discussion, your design team has arrived at a comprehensive solution that will create an organization with the right structure, roles, governance, process, and metrics to deliver on the business strategy. As the sponsor or project manager, you ask, “what could go wrong”? The team is silent.

Analysis 50

Analysis Metrics Government Financial 50

Kates Kesler

OCTOBER 3, 2015

After weeks of assessment, analysis, and discussion, your design team has arrived at a comprehensive solution that will create an organization with the right structure, roles, governance, process, and metrics to deliver on the business strategy. As the sponsor or project manager, you ask, “what could go wrong”? The team is silent.

Analysis 50

Analysis Metrics Government Financial 50

Harvard Business

MAY 3, 2018

There was no need to make a telephone call to a distant operator; all the farmer needed to do was log in and order. Farmers, alone for hours on end in the fields driving their tractors, looked forward to calling the operator to place their orders. AgriCo’s online platform failed dramatically. They enjoyed the company.

Case Interview 28

Case Interview Metrics Operations Strategy 28

LSA Global

FEBRUARY 17, 2020

Methods of operation. Team leaders and employees should have a shared understanding of the expected outcomes, timeline, key stakeholders , roles and responsibilities, scope, success metrics, and next steps. Unclear goals and accountabilities directly lead to uncertain, ineffective, or misaligned: Priorities. Resource allocation.

How To 36

How To Culture Metrics Resources 36