Remove Blog Remove Efficiency Remove Metrics Remove Operations
article thumbnail

The goal trap for small businesses

Asamby Consulting

These goals can be tracked through metrics that gives continuous feedback such as OKR, MBO, etc. These metrics are like receiving a score in a video game, which allows everybody to know if they are going in the right direction. In this case, Goals are the perfect way to efficiently coordinate a growing and often delocalized team.

article thumbnail

The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. Efficiencies are lost in the cost of overhead. Programs and staff grow. An Example.

Agile 65
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

EX = CX: How to create a thriving gigCX model

1 to 1

It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency. workforce by 2023.

How To 52
article thumbnail

4 Ways Change Management Consulting Leaders Leverage Organizational Structure

LSA Global

When roles and success metrics are unclear, it is difficult for teams to perform beyond the sum of their parts. It is also critical when internal operations must change to become more efficient or more satisfactory to external or internal customers.

article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 47
article thumbnail

Health Care Providers Must Stop Wasting Patients’ Time

Harvard Business

In 2014 Jess Jacobs, a director in an innovation lab, started blogging about her experience as she received treatment for two rare diseases. So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” “Stop wasting my time,” Jess wrote in one blog entry.

Metrics 34
article thumbnail

The Effects of Misunderstood Corporate Strategies

LSA Global

Without a true north, lots of time and effort can be wasted in organizational politics and “churn” where little gets efficiently accomplished and there’s minimal movement forward. It sets out which projects and operations will need resources and where the resources (financial, personnel, technology) will come from.