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Customer intent is a treasure trove of actionable data hiding in plain sight

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According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. At the same time, data models for understanding customer intent and other insights are not infallible; even data-driven companies are a constant work in progress.

Data 29
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Why CEOs Can’t Dance Redux

Rick Conlow

They pay way too much attention to shareholders, numbers, and data and not enough to the power of people. A finance executive said this of the decades-old corporate attitude, “We are GM. A global IBM study found that 33% of CEOs had engineering degrees and another 15% had finance degrees. We know everything.

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How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

People analytics — defined as the use of data about human behavior, relationships and traits to make business decisions — helps to replace decision making based on anecdotal experience, hierarchy and risk avoidance with higher-quality decisions based on data analysis, prediction, and experimental research. Insight Center.

Culture 54
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Chinese Banks Hemorrhaging Deposits, 1st Quarterly Drop Since 1999; Banks Offer iPhones, Even Cars for Large Deposits

MishTalk

Cash rebates, trips abroad, interest rates at the highest premium ever over the official benchmark rate, even free vegetables are among other goodies banks are dangling to get Chinese savers to deposit their yuan in savings accounts. Loan Financing Scheme Will Implode Think Chinese banks can lend money at rates that exceed 7 percent safely?

Banking 74
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Case Competition Tips & Tricks

Tom Spencer

Rather, a strong team will have competencies in diverse fields such as finance, strategic planning (SWOT, PEST, 5-Ps), public speaking, graphic design (creating a beautiful slide deck), and Excel (modeling things like valuations, sensitivity analysis, and graphs). You want to distinguish yourself from the crowd by thinking “outside the box”.

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$550 Billion Energy Junk Bond Bubble Busts; "Whac-A-Mole" Distortions in Multiple Markets

MishTalk

The Fed’s decision to keep benchmark interest rates at record lows for six years has encouraged investors to funnel cash into speculative-grade securities to generate returns, raising concern that risks were being overlooked. percent in June, according to Bank of America Merrill Lynch index data. And this is a mania.”

Energy 78
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Show report: CX and EX inextricably linked, with empathy as the glue

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“So often, we design something that works for HR or finance or technology and guess what? It’s our vision to bring those data together because in healthcare, the stakes are different with healthcare worker burnout,” said Alpa Vyas, chief patient officer, Stanford Health Care. It doesn’t work for employees.” “How

Report 26