Alan Weiss

SEPTEMBER 18, 2022

Airlines are chronically bad at this (largely because the customer is “faceless” and the encounter is seldom personal).

Hotels 52

Hotels Airlines Insurance Insurance 52

The Crazy Lives of Consultants

MAY 19, 2014

We make sure we maximize our airline and hotel status, we have a wallet full of credit cards, and we pick our travel providers accordingly. But airlines and hotels are aggressively devaluing their points and raising redemption rates. Good Times on the Plane Hotels People Who Could Really Use A Consultant'

Hotels 57

Hotels Airlines Travel Small Business 57

The Crazy Lives of Consultants

MAY 30, 2014

We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. Most airlines allow ranking frequent fliers to upgrade using certificates (once literal “stickers”) to get out of the coach seat your company’s rules require. Good Times on the Plane Hotels'

Travel 71

Travel Hotels Airlines Enterprise 71

Tom Spencer

APRIL 1, 2022

This includes not only commercial airlines, but also cargo planes and military aircraft. Most commercial airlines contain two engines, while cargo planes and some military craft generally require four or more (common engines for these large-scale aerospace vehicles include PW JT9D-7R4G2 engines, GE CF6-80C2B1, or RR RB211-524D4 engines ).

Trends 88

Trends Engineering Travel Airlines 88

Rick Conlow

MARCH 22, 2023

When I got to my hotel, the clerk seemed annoyed with me. Delta Airlines employees never seem to be happy. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For example, recently I was going from Minneapolis to NYC. He acted more tired than I was.

Survey 98

Survey Training Training Bain 98

Rick Conlow

MAY 17, 2023

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. Marriott International: Marriott International is a global hotel chain recognized for its commitment to servant leadership.

Leadership 112

Leadership Training Training Airlines 112

Consultant Ninja

MARCH 17, 2009

Yesterday upon arrival at her hotel she received a fruit basket, a warm welcome from the staff who greeted her by first name, and the below card. One of our partners spends a fair amount of time in one city (not his home) and always stays at the sane hotel. Tuesday, March 17, 2009. Reasons not to stay in Consulting. How depressing.

Oliver Wyman 100

Oliver Wyman Consulting Hotels Management 100

Harvard Business

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. Worldwide, ownership exceeds 100 million units and is projected to reach 225 million by 2020.

Travel 30

Travel Industry Hotels Airlines 30

Tom Spencer

APRIL 29, 2018

It’s also worth noting that consulting travel isn’t really travel: on your usual Monday to Thursday run, you’ll see a lot of airports, taxis and hotels, a routine nowhere near as glamourous as people think.

Recruiting 84

Recruiting Recruitment Travel Hotels 84

Martinka Consulting

APRIL 30, 2016

I’m booking an airline flight. The hotel was $175 cash, 20,000 points, or $225 plus 10,000 points. I can get the hotel for less cash than the amount of cash plus points. I can get a flight for fewer miles than cash plus miles.

Company 40

Company Hotels Airlines Sales 40

CaseInterview.com

JUNE 1, 2020

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). hotels), other times it shifts a modest step or two beyond what you normally consider “your product category.”. economic history. It has merely shifted somewhere else.

Case Interview 69

Case Interview Hotels Interviews Video 69

1 to 1

JUNE 21, 2021

Airlines and retailers saw no significant change in their industry averages. Credit card issuers and hotels both saw significant decreases in their industry averages, with most hotels seeing their individual brands’ scores decline. Compared to 2020, health insurers performed best, with most providers improving their scores.

Hotels 26

Hotels Airlines Insurance Insurance 26

1 to 1

JULY 20, 2020

Organizations that led their industry in 2020 were: Airlines: Southwest Airlines (73.5) Hotels: Hampton by Hilton (77.5) Hotels and multichannel banks also had several brands move into the ‘Good’ category some of which were: Courtyard by Marriott, Holiday Inn Express, Chase, and U.S. Banks (direct): USAA (78.6)

Report 26

Report Hotels Airlines Banking 26

Martinka Consulting

MARCH 12, 2020

The headlines tell us the airline industry, cruise industry, and therefore related businesses like hotels and suppliers are having problems. But what about small businesses, that I really feel for?

Hotels 40

Hotels Airlines Media Industry 40

Consultant Ninja

FEBRUARY 16, 2009

Reads just like a déjà-vu of my last crunch time on a project, minus the wife, plus irritated friends ("wtf, do you know that it is 1am?" - "but you said to call you when I get to the hotel, didnt you?"). Isnt it lovely! February 17, 2009 at 11:25 AM. Consultant Insider. This seems very familiar. How about - Zoological Knowledge increasing.

Time Management 100

Time Management Oliver Wyman Consulting Management 100

Harvard Business

APRIL 19, 2017

A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. Honor customers’ “perceived contract,” not the company’s legal contract.

Company 32

Company Airlines Hotels Sports 32

LSA Global

MARCH 1, 2021

Examples of companies that compete on cost are Amazon, Walmart, Dollar Shave Club, McDonald’s, RyanAir (an Irish low-cost airline), IKEA, and Tock (a new restaurant reservation system developed during COVID-19). Buyers always like to get more for less whenever possible. Do We Do It Faster Than the Competition?

Examples 36

Examples Hotels Airlines Company 36

Harvard Business

JUNE 24, 2016

Take a cue from other sellers of perishable products with fixed capacities — industries such as airlines, hotels, and car rentals — and employ dynamic pricing. Think of each performance as an individual airline flight — prices are optimized for each show time.

Airlines 31

Airlines Hotels Sports Advertising 31

Chad Barr

OCTOBER 3, 2012

Luckily, after exhausting my patience, energy, and that of the hotel concierge, I decided to call the AmEx global assist program. They immediately took control of the situation, started the process of contacting the airlines, tracking the luggage and most importantly, staying in touch with me to advise of the progress.

Hotels 40

Hotels Airlines Energy Report 40

Seth Godin Blog

JUNE 26, 2014

Get the name of the person at the bell desk at your hotel, and ship the things you can''t live without via UPS or Fedex Ground. No, we''re not moving in, we''re not staying at this hotel forever, and no, it''s not the way easygoing travelers do it. I think every airline offers this now. Ship it ahead.

Travel 49

Travel Hotels Airlines Meeting 49

Harvard Business

JUNE 28, 2016

For example, Expedia’s publicly described APIs (Expedia Affiliate Network) enable data integration across numerous partners that include almost all competing airline companies, thousands of hotels, resorts, rental car companies, and payment service providers.

Construction 31

Construction Airlines Data Travel 31

Harvard Business

JULY 26, 2017

For example, registering for a conference or event, adding it to your calendar, and booking the hotel and flight — on their own each of these things may not take much time, but taken together, they all add up. Calling an airline to change seat assignments for the following day while you are in all-day meetings.

How To 40

How To Examples Hotels Airlines 40

Harvard Business

JULY 27, 2017

Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. While you might not spend a lot of time every day in the Airbnb app, it’s transforming the hotel and hospitality industry as we know it because of how useful it is.

Strategy 30

Strategy Strategy Strategy& Metrics 30

MishTalk

SEPTEMBER 13, 2015

China has more than 155,000 SOEs, employing tens of millions of people in all sectors from banks to hotels and airlines to oil refiners. It should make for higher economic vitality, higher control, greater influence and SOEs will be more risk-resistant.”

Enterprise 28

Enterprise Guidelines Government Hotels 28

Harvard Business

MAY 28, 2018

In April 2017, United Airlines encountered public outrage when an Asian passenger was dragged out of his seat and off of an overbooked United Airlines plane. Specifically, we audited 6,000 hotels in the U.S. Jurgen Ziewe/Getty Images.

Company 28

Company Comparison Airlines Groups 28

Harvard Business

JANUARY 3, 2017

And airlines are gearing up for a price war on trans-Atlantic routes as some low-cost carriers plan service between the U.S. Aggregator and comparison websites have brought greater price visibility and ease of product comparison to banking, insurance, hotels and other consumer markets. and Europe.

Retail 44

Retail Survey Bain Comparison 44

Harvard Business

JULY 13, 2016

economy — on airlines, hotels, restaurants, attractions, and towns — not to mention the impact it would have on individuals’ stress levels. And yet for the first time in recorded history, more than half of Americans (55%) left vacation days unused, which equates to 658 million unused vacation days.

Data 28

Data ROI Travel Study 28

MishTalk

JANUARY 20, 2015

For sure, hotel prices in Switzerland rose as much as 40% overnight compared to prices elsewhere. like restaurants, travel and hotels. If price of airline tickets drop will people stop flying? The recent move in the Swiss franc puts a spotlight on the issue. For example, on Sunday, in Swiss Peg Removal: Did Anyone Win?

Banking 28

Banking Travel Hotels Retail 28

The Crazy Lives of Consultants

MAY 13, 2013

An Open Letter to Disgruntled Hotel Staff. Dear hotel staff, Do you know who I am? I am the reason your hotel can afford to offer a Starbucks, a restaurant, and a full-service bar. Customers like him regularly toss around hourly-wage-sized tips (and more) to the staff at your hotel, but only if youre not a prick too.

Hotels 53

Hotels Consulting Airlines Travel 53

CaseInterview.com

APRIL 1, 2020

The demand drop so far is mainly consumer in the restaurant, entertainment, airline, and hotel industries. Most consumers only know the part of the economy they see — in this case, restaurants, bars, airlines, and hotels. But , there doesn’t appear to be any systemic risk of the financial system itself.

Banking 119

Banking Insurance Insurance System 119

Consultant Ninja

SEPTEMBER 27, 2010

When you are in consulting, you rack up a lot of frequent flyer miles and hotel points, but you dont have a lot of time to manage them. It is still in private beta, but I like what I see and Im using it to manage all of my (and Mrs. Ninjas) frequent flyer, hotel, car, and AMEX accounts. Monday, September 27, 2010. Check it out.

Consulting 147

Consulting Oliver Wyman Management Airlines 147

Harvard Business

MARCH 14, 2017

In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors.

Travel 38

Travel Balance Sheet Hotels Airlines 38

The Crazy Lives of Consultants

JULY 22, 2013

Put plainly, "3-4-5" means that, for each week youre working: Youll spend 3 nights at hotels. Labels: Consultantese , Gotta Love the Client Site , Hotels , The joys of being a new consultant. So it is with "3-4-5", an important but opaque term of art in this industry. What does "3/4/5" mean to a consultant? So there you have it.

Consulting 92

Consulting Hotels Travel Airlines 92

Tom Spencer

JULY 6, 2019

Anything you don’t get to see on the company dime, you can still probably see for free – just in exchange for a portion of your accumulated airline and hotel points. Furthermore, when you do get sent to exciting places, it’s all expenses paid and no expense spared. Expect to be a high flying frequent flyer (and stayer).

Consulting 60

Consulting Travel Case Interview Hotels 60

The Crazy Lives of Consultants

JULY 8, 2013

When consultants get to kick back, relax, and spend some hotel points and airline miles. Labels: Hotels , People Who Could Really Use A Consultant. skip to main | skip to sidebar. Monday, July 8, 2013. Consultants Do It Better Than Everyone (But Disney). Aah, vacation! Ko Samui, here I come! Photo credit: Fonsen. Newer Post.

Consulting 53

Consulting Hotels Airlines Travel 53

Management Consulted

SEPTEMBER 25, 2016

To give you an idea of its influence and impact in the market, here is a list (pretty impressive, if you ask us) of companies in various industries who use NPS: Air Transportation: Delta Air Lines, JetBlue, Qantas, Southwest Airlines, Travelocity, Volaris. Why is this important to know?

Bain 100

Bain Survey Banking Metrics 100

The Crazy Lives of Consultants

MAY 6, 2013

Now Gary Leff over at View From the Wing reports that at least one airline may actually be pre-approving PreCheck! Best case, you spend more time drinking for free in the airport lounge. Worst case, youre back to waiting with for the Clampetts to take off their shoes! Consultantese. (8). Consultants who are easily offended. (12). insanity. (5).

Consulting 57

Consulting Hotels Airlines Travel 57