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J. Jeff Kober’s Insider Secrets Behind Disney’s Performance Excellence

Consulting Matters

There are a lot of companies that aspire to what Disney has accomplished. Jeff is a former Disney leader and Disney Institute trainer turned consultant and author who has mastered how to apply and scale the Disney principles to organizations of all sizes and industries. Here’s why I’m telling you this.

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Achieving Customer Experience Leadership

Rick Conlow

Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get better and lead their markets. Companies most often fail because they lack the commitment, patience, investment, values, and they do not know how. The 5 cultural habits of customer driven companies.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get it right and lead their markets. However, executives are focused on their industry, finances, marketing, and profitability. This is now called the “business experience” a customer has with a company.

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Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

The pandemic highlights the dismal employee engagement tactics by companies which helped to facilitate the current nightmarish labor market. As a result, managers and companies are desperate to recruit and retain employees. In response to the tight labor market companies are increasing wages. Pulling It All Together.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

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The DNA of a New Species of Leaders

Rick Conlow

People do not trust companies and it is becoming increasingly challenging to rebuild credibility. Price raised the pay to $70,000 minimum per employee at his 120-person company called Gravity Payments. Demoulas paid above industry average, as well as established a retirement fund that added 15% of annual pay each year for employees.

eBook 52
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Content Marketing Secret Sauce? Your Human Voice

Women in Consulting

Can you tell which company wrote which piece? Take your website or a piece of long-form content (an ebook, white paper, etc) that your company has created. Then, take similar pieces of content from your competitors – or companies that are similar in your industry. Way too much marketing sounds the same.

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The Impact of Direct Dials on Sales Productivity

Take the following stats into consideration: It takes 5 minutes to connect with a prospect via direct dials, but takes 22 minutes using company switchboard numbers. How can you (and your sales team) benefit from this eBook? SDRs have a 46% higher likelihood of connecting to someone at the director level with the help of direct dials.

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How to Overcome the Pain Points of Your CRM

However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time with the following: Conquering the most difficult pain points in your CRM.