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Social Media Platforms Can Be Built Around Quality, Not Scale

Harvard Business

In the traditional media industry, some outlets differentiate themselves through quality, but social media hasn’t gotten there yet — there is no “ New York Times of social media.” Similarly, Facebook doesn’t specialize in purveying journalism, even though almost every news company posts articles on Facebook.

Media 32
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6 ways to renew (and stick to!) your CX vows

1 to 1

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Renewing your CX vows begins with the basics. There are many ways to begin measuring your CX program.

Metrics 26
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Inside the Minds of Your Prospects: 37 Critical Digital Marketing Statistics for Consultants

Tsavo Neal

Three out of every four website visitors admit to drawing conclusions about a company’s credibility based on their website’s design. White paper and eBook downloads are the top producers of B2B leads, cited by 59% of marketers. Tweet this White papers and eBooks make fantastic lead magnets for consultants.

B2B 60
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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

All businesses, regardless of industry, have become what I call O2O businesses—their primary marketing objectives are focused on driving people online to drive them offline. 64 Lead Generation Techniques for Consulting Companies. Writing a short eBook. ROI calculator. Commenting on popular blog articles in your industry.

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The Social Cost of Bad Online Marketing

Harvard Business

Or his anecdote about corporate executives exhorting employees to use their own Twitter accounts to post tweets the company had authored for them, in the hope of driving traffic to a single web page. As horrifying as I found these tales, none of them came as much of a surprise. How can we reclaim the Internet from this dreck?