Harvard Business

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes. Operations in a Connected World. Insight Center.

Productivity 28

Productivity Company Engineering Sales 28

Harvard Business

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 28

Airlines Talent Company Efficiency 28

Harvard Business

OCTOBER 31, 2016

For many executives battling through economic headwinds in emerging markets, the answer tends to be wherever they think someone will provide the strongest boost to top-line growth, which usually means hiring an additional sales or marketing manager to support the commercial front lines. This is a problem for several reasons.

Sales 28

Sales Marketing Survey Finance 28

Harvard Business

AUGUST 2, 2018

Instead, employees throughout the organization will be able to spot the low-hanging fruit where AI could make your organization more efficient. How companies are using artificial intelligence in their business operations. People do not need to know how to fly a plane to be able to spot sensible new airline routes. Adopting AI.

Data 39

Data Software Tools Travel 39

Harvard Business

SEPTEMBER 23, 2016

Many business leaders are fond of the spurious Peter Drucker quote that “you can’t manage what you can’t measure.” I understood the concern of our store operators, but customers were asking for the service.” Prioritize metrics that reflect value to customers, rather than simple volume or efficiency.

Metrics 28

Metrics Retail Sales Automotive 28

Harvard Business

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? For most pilots, automation usually ensures that operations stay well within safe, predictable limits. Pilots spend much of their time managing and monitoring, rather than actively flying, their aircraft.

System 28

System Airlines Data Examples 28

Harvard Business

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.

Data 31

Data ROI System Education 31

Harvard Business

DECEMBER 23, 2016

” Members from each partner organization rate the alliance in areas related to strategic fit, operational fit, and cultural fit. Similar failures among cockpit crews can lead to airline crashes. Focus your conflict-management resources where it matters most.

Productivity 28

Productivity Survey Resources Training 28

Harvard Business

JUNE 13, 2017

Using systems engineering, we can integrate technologies and build hospitals and clinics that ensure consistently safe, high-quality, and efficient care. We don’t expect airlines to build their own planes. They buy them from experienced system integrators such as Boeing or Airbus.

Data 28

Data System Wireless Productivity 28

Harvard Business

FEBRUARY 27, 2017

If businesses leverage it from the back office forward, focusing mainly on increasing efficiency and optimizing internal processes, then our use of technology will result in the displacement of labor. Leverage technology from front to back. The effects of technology on humans depends on how we choose to develop and use it.

Education 28

Education Enterprise Productivity Examples 28

Harvard Business

DECEMBER 13, 2016

The bank was using a project management tool, but the lack of discipline in keeping it up to date made it largely fruitless. Prioritization at a strategic and operational level is often the difference between success and failure. What about efficiency? Capacity, not strategy, was determining which projects launched and when.

How To 28

How To Operations Efficiency Banking 28

Harvard Business

APRIL 20, 2016

Disney has reinvented the customer experience by translating what it exclusively knows about park operations into software, substantively enhancing its customer value proposition. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 28

Software Company Intellectual Property Airlines 28

Harvard Business

MAY 25, 2016

Operations in a Connected World. The increased prediction accuracy, in turn, makes it possible to achieve large increases in operational efficiency — having the right inventory in the right locations. Smoothly operating supply chains are vital for stable profits. Insight Center. Sponsored by Accenture.

Data 48

Data Advertising Operations Case Study 48

Harvard Business

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. When you think and operate in unique ways internally, you can produce the unique identity and image you desire externally.

Culture 28

Culture Company Cash Flow Operations 28

Tsavo Neal

JANUARY 25, 2018

This is an efficient way to re-purpose your content and create more value out of what you’ve already produced. Give it a shot — create a very simple page on your website with nothing more than a little bit of text to manage expectations (what to ask, when they can expect an answer) and your comment thread. Google PPC Ads.

Consulting 68

Consulting Advertising Case Interview Conference 68

Harvard Business

DECEMBER 20, 2016

It’s not yet clear what Trump’s election means for issues that impact companies’ efforts to manage environmental and social issues. The UN also agreed to slash emissions from the airline industry. One energy hog, the IT sector, has managed to level off energy use in data centers. Trump Shocked the World.

Energy 28

Energy Chemicals Banking Financial 28