Melissa Agnes

JULY 13, 2014

Welcome to episode #006 of The Crisis Intelligence Podcast, with Melissa Agnes and Patrice Cloutier. What about the push-back you may get from your legal council and how can you help them see the powerful benefits of a sincere apology? Be sure to subscribe on iTunes (and we’d love it if you would leave us a review!).

Examples 90

Examples How To 90

Melissa Agnes

AUGUST 31, 2014

Welcome to episode #013 of The Crisis Intelligence Podcast, with Melissa Agnes and Gini Dietrich. You can learn more about Spin Sucks, the book, here. Be sure to subscribe and leave us a review on iTunes and/or Stitcher. Follow Melissa Agnes on Twitter: @melissa_agnes. Follow Agnes + Day on Twitter: @agnesdayinc.

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Media Engineering Course Management 86

Melissa Agnes

OCTOBER 12, 2014

Welcome to episode #019 of The Crisis Intelligence Podcast, with Melissa Agnes and Dr. Thomas D. How do you feel about emergency management as a field vs. a profession? Subscribe and leave us a review on iTunes and/or Stitcher. Learn more about Melissa Agnes. Follow Agnes + Day on Twitter: @agnesdayinc.

Management 95

Management Education System Analysis 95

Melissa Agnes

NOVEMBER 30, 2014

Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. “People have to know you care before they care about what you have to say.” He also reveals that he’s a space geek and that he has learned a lot about being a good PIO from NASA! Learn more about Melissa Agnes.

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Education Government Strategy Strategy 91

Melissa Agnes

JULY 27, 2014

Welcome to episode #008 of The Crisis Intelligence Podcast, with Melissa Agnes and Greg Power. In this episode, Melissa Agnes and Greg Power, President of Weber Shandwick Canada, discuss the power of story telling in crisis communications. Be sure to subscribe on iTunes (and leave us a review!). Learn more about Greg Power.

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Culture Media Management How To 88

Melissa Agnes

OCTOBER 5, 2014

Welcome to episode #018 of The Crisis Intelligence Podcast, with Melissa Agnes and Jean-Michel Ghoussoub. Everybody’s always talking about transparency. How can you go about developing and implementing a corporate culture that is truly transparent, and what are the repercussions of not doing this? Subscribe via email.

Culture 89

Culture Development Strategy& Strategy 89

Melissa Agnes

JULY 6, 2014

Welcome to episode #005 of The Crisis Intelligence Podcast, with Melissa Agnes and Karen Freberg. Be sure to subscribe on iTunes (and we’d love it if you would leave us a review!). Or subscribe on Stitcher (where we’d also love for you to leave us a review!). Follow Agnes + Day on Twitter: @agnesdayinc.

Education 106

Education Media Research Strategy 106

Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. Adding to the challenge, Monika and her team were only given three days notice before the receivership needed to be publicly announced – two of which were weekend days. Connect with us! About host, Melissa Agnes.

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Case Study Case Studies Study Management 56

Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. This episode of The Crisis Intelligence Podcast discusses: The importance of using the right language within your crisis communications. Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes.

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Management Leadership Video Meeting 72

Melissa Agnes

NOVEMBER 16, 2014

Welcome to episode #024 of The Crisis Intelligence Podcast, with Melissa Agnes and Louis Hayes. Subscribe and leave us a review on iTunes and/or Stitcher. Learn more about Melissa Agnes. Learn more about what Agnes + Day does and how we do it: [link]. Follow Agnes + Day on Twitter: @agnesdayinc.

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Efficiency Operations Development Industry 104

Melissa Agnes

FEBRUARY 1, 2017

Welcome to episode #059 of The Crisis Intelligence Podcast, with Melissa Agnes and Sam Miller. Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes. President and co-founder of Agnes + Day Inc., Learn more about Melissa Agnes. About guest, Sam Miller.

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Management Risk Analysis Healthcare Government 69

Melissa Agnes

AUGUST 10, 2014

Welcome to episode #010 of The Crisis Intelligence Podcast, with Melissa Agnes and Tegan Ford. We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. Be sure to subscribe and leave us a review on iTunes and/or Stitcher.

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Study Course Strategy Strategy 88

Melissa Agnes

AUGUST 24, 2014

Welcome to episode #012 of The Crisis Intelligence Podcast, with Melissa Agnes and Jane Jordan-Meier. Be sure to subscribe and leave us a review on iTunes and/or Stitcher. Follow Melissa Agnes on Twitter: @melissa_agnes. Follow Agnes + Day on Twitter: @agnesdayinc. Learn more about Janie here. Get connected!

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Emotional Intelligence Management Leadership How To 93

Melissa Agnes

JUNE 13, 2015

Welcome to episode #053 of The Crisis Intelligence Podcast, with Melissa Agnes and Dr. Thomas Phelan. Eye-opening facts about readability levels of adults in the U.S. Connect with us! Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes. Learn more about Melissa Agnes.

Management 61

Management Guidelines Research Study 61

Melissa Agnes

MAY 16, 2015

Welcome to episode #049 of The Crisis Intelligence Podcast, with Melissa Agnes, Karen Freberg and Kristin Saling. Connect with us! Subscribe and leave us a review on iTunes and/or Stitcher. Learn more about Melissa Agnes. Learn more about Agnes + Day , Melissa’s crisis management firm.

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Sales Study Media Research 65

Melissa Agnes

SEPTEMBER 28, 2014

Welcome to episode #017 of The Crisis Intelligence Podcast, with Melissa Agnes and Thanh Nguyen. My favorite people are those self-educators who soak in knowledge and learn from anything and anyone they can, and that’s one of the things I really like about Thanh Nguyen, Fire Captain with the Garden Grove Fire Department in California.

Media 88

Media Education Development Management 88

Melissa Agnes

MAY 23, 2015

Welcome to episode #050 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. Connect with us! Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes. Learn more about Melissa Agnes. Learn more about Agnes + Day , Melissa’s crisis management firm.

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Case Study Case Studies Education Report 67

Melissa Agnes

MARCH 7, 2015

Welcome to episode #040 of The Crisis Intelligence Podcast, with Melissa Agnes and Zahed Amanullah. can be a valuable asset and help us win this fight. Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes. Learn more about Melissa Agnes. About guest, Zahed Amanullah.

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Recruiting Recruitment Education Government 67

Melissa Agnes

MAY 31, 2015

Welcome to episode #051 of The Crisis Intelligence Podcast, with Melissa Agnes and Jeff Reeb. Connect with us! Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes. Learn more about Melissa Agnes. Learn more about Agnes + Day , Melissa’s crisis management firm.

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Management Metrics Culture Strategy& 53

Melissa Agnes

JUNE 15, 2014

Welcome to episode #002 of The Crisis Intelligence Podcast with Melissa Agnes and Isaac Griberg of the ICRC. Be sure to subscribe on iTunes (and we’d love it if you would leave us a review!). Or subscribe on Stitcher (where we’d also love for you to leave us a review!). Have questions, comments or suggestions?

Media 104

Media Government Strategy Strategy 104

Melissa Agnes

NOVEMBER 15, 2015

Welcome to episode #055 of The Crisis Intelligence Podcast, with Melissa Agnes and Brian Willis. Connect with us! Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes. Learn more about Melissa Agnes. Learn more about Agnes + Day , Melissa’s crisis management firm.

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Conference Industry Training Training 61

Melissa Agnes

DECEMBER 28, 2014

Welcome to episode #030 of The Crisis Intelligence Podcast, with Melissa Agnes, Chris Anderson and Bruce Anderson. For the first time in history, we are seeing a situation where the “bad guys” are almost always smarter than the “good guys”, at least in the use of technology for harm. Learn more about Melissa Agnes.

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Examples Government Company How To 87

Melissa Agnes

APRIL 11, 2015

Welcome to episode #045 of The Crisis Intelligence Podcast, with Melissa Agnes and Curtis Midkiff. What has always fascinated me are their extreme capabilities in the use of social media for real-time emergency management. Connect with us! Subscribe and leave us a review on iTunes and/or Stitcher. Subscribe via email.

Media 69

Media Training Training Trends 69

Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. Subscribe and leave us a review on iTunes and/or Stitcher. Learn more about Melissa Agnes. Learn more about what Agnes + Day does and how we do it: [link]. Follow Agnes + Day on Twitter: @agnesdayinc.

Management 99

Management Government Airlines Media 99

Melissa Agnes

FEBRUARY 8, 2015

Welcome to episode #036 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. How to conduct a debriefing in order to gain maximum value from the day’s exercise. Subscribe and leave us a review on iTunes and/or Stitcher. Learn more about Melissa Agnes. Learn more about Garth Rowan.

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Exercises How To Development Management 66

Melissa Agnes

JUNE 28, 2015

Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Download a description of the toolkit Claudia talks about. Connect with us! Subscribe and leave us a review on iTunes and/or Stitcher. About host, Melissa Agnes. Learn more about Melissa Agnes.

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Management How To 56

Melissa Agnes

SEPTEMBER 21, 2014

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Subscribe and leave us a review on iTunes and/or Stitcher. Learn more about Melissa Agnes , who she is and her experience. Follow Agnes + Day on Twitter: @agnesdayinc. Email magnes@agnesday.com.

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Airlines Management Risk Analysis Analysis 84

Melissa Agnes

MARCH 12, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. Which leads us to ask: What kind of training do THEY have? What simple holding statement or referring lines are they taught to use – or do you just instruct them to clam up? They live it every day.

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Report Media Enterprise Retail 97

Melissa Agnes

DECEMBER 2, 2014

I had a moment of clarity while at my mechanic’s garage one day. That’s when I ‘fessed up and told him about the symptoms. What did I know about auto maintenance? And, that lack of knowledge cost me dearly that day as my wife and I unexpectedly went car shopping. ” My moment of clarity.

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Automotive Education Talent System 107

Melissa Agnes

MAY 2, 2015

Welcome to episode #047 of The Crisis Intelligence Podcast, with Melissa Agnes and Roman Gaponenko. This week, in the second part of this podcast series, Roman shares stories about what it was like on the ground in Sochi and the different crisis and issue scenarios that he and his team had to face and quickly overcome in real-time.

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Management Media Industry How To 45

Melissa Agnes

MARCH 14, 2015

Welcome to episode #041 of The Crisis Intelligence Podcast, with Melissa Agnes and Dave Carroll. Within this episode of The Crisis Intelligence Podcast, I chat with Dave about his experience with United Breaks Guitars, what it meant, new developments that it may have helped manifest (i.e.: About host, Melissa Agnes.

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Airlines Transportation Video Media 45

Melissa Agnes

FEBRUARY 24, 2014

By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. When bad things happen, some of us rise and some fall. It’s all about high stakes performance and that’s where similarities between the world of the top athlete and the crisis communicator run parallel. 1) Confidence.

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Exercises Conference Interviews Media 94

Melissa Agnes

MARCH 5, 2014

Gibson, Internet defamation attorney at Vorys who works closely with Agnes + Day’s Crisis Intelligence Team. If a business owner suspects or knows there is false information online about his or her company, he or she may be told that false reviews cannot be removed from the internet. By Whitney C. Code § 1117(a)].

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How To Advertising Engineering Video 87

Melissa Agnes

JANUARY 4, 2015

Welcome to episode #031 of The Crisis Intelligence Podcast, with Melissa Agnes and Whitney C. Dealing with and removing internet defamation and other damaging content from the internet is a big challenge for countless professionals and organizations these days. Subscribe and leave us a review on iTunes and/or Stitcher.

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Melissa Agnes

AUGUST 29, 2014

What about you? Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. In this episode, Jane Jordan-Meier and Melissa Agnes discuss the role of a leader in a crisis. Internet defamation attorney, @WhitneyCGibson , provides useful information for dealing with competitor defamation.

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Media Fashion Resumes Healthcare 76

Melissa Agnes

SEPTEMBER 10, 2014

I realize that real-time is of the essence, but it’s better to take an extra 10 seconds to understand what you’re posting, then to make a mistake that gets written about for days to come – and makes you look insensitive and foolish. Did not read what the hashtag was about before posting. A million apologies.

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Melissa Agnes

DECEMBER 7, 2014

Welcome to episode #027 of The Crisis Intelligence Podcast, with Melissa Agnes and Tony Jaques. Subscribe and leave us a review on iTunes and/or Stitcher. Learn more about Melissa Agnes. Learn more about Agnes + Day, The Crisis Intelligence Firm. Defining the difference between an issue and a crisis.

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Management Report 40