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Chris Hoff’s Guide for Consultants and Coaches Navigating Radical Change

Consulting Matters

As the conversation unfolds, we discuss practical strategies for navigating these liminal spaces during significant life changes. He began his career in sales and sales management with a division of a Fortune 500 company in the aerospace and defense industry.

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Is Behavioral Economics Used in Business?

Steve Shu Consulting

Back in 2010, I was part of a team that started one of the early behavioral finance centers with one of the investment manufacturing firms in the United States. One key observation I’ve had is that certain companies can have different strategies for implementing behavioral economics. Mercer UK – Personalised Pension Videos.

Mercer 186
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Perspectives on “The 24-Hour Customer” (Strategy, Marketing, and Innovation Book) in Context of Marketing Segmentation

Steve Shu Consulting

From a strategy perspective, the approaches are well-structured and remind me of timeless, Michael Porter-esque classics. My wife, a professor of marketing at the UCLA Anderson School of Management, has often characterized a segmentation “pecking order” to students: Segment based on “why” customers purchase first.

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1 Strategy to Avoid Tolerating Poor Performance

Organizational Talent Consulting

You can't escape difficult performance management decisions. Benefits of Effective Performance Management. The benefits of effective performance management are well documented beyond the obvious benefit of increasing revenue. Also known as discretionary effort, OCB is performance management's "Holy Grail." Just stop it!

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Front-Line To C-Suite | Inside The Heart and Mind of Former Disney COO and Experience Steward Jim MacPhee

Consulting Matters

In 1996 was promoted to the executive position of General Manager, Disney’s Animal Kingdom. Learn more about my Brand Positioning and Messaging strategy services: [link]. Related Blog, Video, or Podcast Episode: Why You Need An Ideal Client Archetype. He began his career in the summer of 1978 as an hourly cast member.

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Embracing Vulnerability: Leaders in Difficult Conversations

Organizational Talent Consulting

But, concerns about managing perceptions often keep leaders from showing vulnerability. If you find yourself accidentally avoiding vulnerability in difficult conversations, here are five proven strategies that will move you closer to your goal. In difficult conversations, followers want to know you care about them.

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Virtual Coaching is Inevitable but is it Effective?

Organizational Talent Consulting

Virtual coaching can include asynchronous communications, such as email and text messaging through a virtual coaching app, and synchronous such as voice and video communications, that provide immediate feedback with a coach. Manage and provide support on how to use the technology and interact effectively. References: Ahrend, G.,