Harvard Business

NOVEMBER 6, 2018

Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing a professional services firm or a customer service or sales team. The company hired IDEO to help them determine how to better align their operating model with the needs of their customers.

Education 34

Education Methodologies Case Study Case Studies 34

Strategic Planning and Management Insights

MARCH 6, 2023

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. For example, let's say your organization's goal is to increase revenue.

Report 98

Report Data Strategy Strategy 98

Harvard Business

NOVEMBER 7, 2017

The lack of narrative is particularly a problem in the relationship between sales and marketing. This behavior is a result of the underlying mental models of sales and marketing. To a marketer, sales is a channel for reaching their audience. Inevitably, the sales leaders make vital contributions to the conversation.

Strategy 50

Strategy Strategy Strategy& Metrics 50

Rick Conlow

JUNE 19, 2023

Provide access to online training resources, virtual workshops, or conferences. Having a remote work infrastructure in place enables organizations to continue operations and minimize downtime, ensuring uninterrupted service delivery to clients and customers. Included training in team meetings. Also, do it yourself.

Leadership 101

Leadership Training Training Productivity 101

Harvard Business

DECEMBER 7, 2017

The company hired IDEO to help them determine how to better align their operating model with the needs of its customers. Achieving Breakthrough Service draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing a professional services firm, customer service or sales team.

Education 28

Education Methodologies Case Study Case Studies 28

Harvard Business

SEPTEMBER 27, 2017

Unilever has acquired Dollar Shave Club , a young startup, for $1 billion in a move to introduce a new model of subscription sales. This shift gives CPGs an opportunity to gain rich insight into the tastes and habits that drive their sales. Coca-Cola recently reshuffled its leadership team to focus on growth, innovation, and digital.

Media 51

Media Fashion Agile Sales 51

Harvard Business

MARCH 12, 2018

” Whether in marketing or sales, it often feels like jobs are contingent on external circumstances, the whims of executives, strategic pivots, and shareholder demands. The brand lacked identity and the books for the previous year showed a decline in net sales and a dive in profits.

Sports 28

Sports Company Exercises Fashion 28

Harvard Business

JULY 31, 2017

Take the MIT Media Lab’s experiment to see whether it could estimate retail sales performance on “Black Friday,” the day following the US Thanksgiving holiday. Combining this with data on average spend per shopper enabled them to estimate a retailer’s sales , even before the company had recorded it themselves.

Change Management 28

Change Management Data Marketing Management 28

Harvard Business

MARCH 22, 2017

Brocade, a data and network solutions provider, created a “customer first” program by identifying their top 200 customers, who account for 80% of their sales. Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. These members are 2.6 The results?

Marketing 53

Marketing Agile Fashion Sales 53

Consulting Matters

MARCH 9, 2023

Ask yourself these three questions: As it relates to pure exhaustion, on a scale of 1-5 where one is “I’m operating on fumes. Years ago, when I was at Disney, I participated in a creativity workshop, and I learned that innovation doesn’t come from what you love; it begins with what you hate and what bugs you.

Energy 156

Energy Exercises Consulting Sales 156

Wakeman Consulting Group: Dave's Blog

JUNE 9, 2023

Here are a few that I use in my workshops: What does success look like? Streamlined ticketing process: I get this, but I think this is a bit of a red herring argument because even without an exclusive deal, it isn’t likely that a building is going to use 7 different systems for its own on-sales. Ticket sales are off about 50%.

Survey 52

Survey Industry Sales Marketing 52

Harvard Business

MAY 20, 2016

It can serve as the basis of a design visioning workshop with a larger group about how and where people work and how they would envision working in new ways in the future. The New York headquarters housed over a third of its workforce, including developers, the sales team, operations, and leadership.

Exercises 46

Exercises Meeting Real Estate Survey 46

Harvard Business

MAY 15, 2018

At the recent Brexit Workshop we held for clients — in this case, 19 UK heads of some of the world’s largest multinational firms — 10 of them had not started or had only just begun planning for Brexit. In some ways, the UK in this Brexit environment resembles the uncertain operating environment of some emerging markets.

Operations 28

Operations Sales Analysis Tourism 28

Consulting and Organizational Management

MARCH 5, 2012

What are our operating assumptions and where did they come from? I will now be telling your two stories in my workshops (with attribution, of course). This is the first blog post in a six-part series about the history of OD.). Introduction to this Blog Series. In our work as OD practitioners, whose shoulders are we standing on?

Development 77

Development Organizational Development Consulting Leadership 77

Harvard Business

JUNE 7, 2018

Of the 300,000 nonprofits in the United States, two-thirds have an annual budget of $500,000 or below, which does not allow them to expand their operations or scale their solutions. She tested a variety of approaches, from sales at an on-site café to impressive larger-scale arrangements, such as selling to JetBlue and Whole Foods.

Nonprofit 28

Nonprofit Case Interview Sales Training 28