Remove Methodologies Remove Operations Remove Sales Remove Workshop
article thumbnail

The Dirty Little Secret About Digitally Transforming Operations

Harvard Business

Operations in a Connected World. A major train operator, for example, designed an advanced analytics solution in order to better understand the failure behavior of a major battery pack in one of its train models. They should have a plan for helping people use the new technologies and the related new methodologies more effectively.

article thumbnail

The 3 Pillars of an Effective Data Management Strategy: Monitoring, Tracking, and Reporting

Strategic Planning and Management Insights

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. For example, let's say your organization's goal is to increase revenue.

Report 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Transforming Customer Experiences: Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing a professional services firm or a customer service or sales team. The company hired IDEO to help them determine how to better align their operating model with the needs of their customers.

article thumbnail

Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

For instance, one case, developed by Buell, focuses on the way IDEO uses human-centered design thinking as systematic methodology to help create new products and services. The company hired IDEO to help them determine how to better align their operating model with the needs of its customers.

article thumbnail

Data Can Do for Change Management What It Did for Marketing

Harvard Business

Take the MIT Media Lab’s experiment to see whether it could estimate retail sales performance on “Black Friday,” the day following the US Thanksgiving holiday. Combining this with data on average spend per shopper enabled them to estimate a retailer’s sales , even before the company had recorded it themselves.

article thumbnail

7 Factors of Great Office Design

Harvard Business

It can serve as the basis of a design visioning workshop with a larger group about how and where people work and how they would envision working in new ways in the future. The New York headquarters housed over a third of its workforce, including developers, the sales team, operations, and leadership.