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Great Digital Companies Build Great Recommendation Engines

Harvard Business

Perhaps the single most important algorithmic distinction between “born digital” enterprises and legacy companies is not their people, data sets, or computational resources, but a clear real-time commitment to delivering accurate, actionable customer recommendations. Recommenders are digital platforms for virtuous cycles.

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Nearly Half of Companies Say They Don’t Have the Digital Skills They Need

Harvard Business

The companies that think their employees’ digital IQs are unimportant are probably few and far between. After all, in just one decade the concept of “digital” has changed from a niche skill set to something that’s mandatory for virtually all blue-chip companies. Insight Center.

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How Consumer Brands Can Connect with Customers in a Changing Retail Landscape

Harvard Business

However it plays out, Amazon’s outreach exposed a digital divide in the consumer products world. However it plays out, Amazon’s outreach exposed a digital divide in the consumer products world. Insight Center. Crossing the Digital Divide. Use the right digital channels.

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The Financial Industry Needs to Start Planning for the Next 50 Years, Not the Next Five

Harvard Business

Eastman Kodak is the textbook case for failing to prioritize an innovation agenda; business schools around the world study the ramifications of the company’s ill-fated decision to ignore the digital photography market until it was too late. Insight Center. Crossing the Digital Divide.

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Your Mobile Strategy Can’t Just Be About Phones

Harvard Business

For businesses, it’s the hub of interactions across digital channels and physical locations, and it paves the way for more and better customer experiences in both the real and virtual worlds. At the highest level, digital initiatives should revolve around a clear plan about what to build and why.

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Leading Digital Transformation Is Like Urban Planning

Harvard Business

Most companies want their businesses to keep pace with digital startups, but end up bogged down by the need to fix the daily challenges that their decades-old IT systems create. Insight Center. Crossing the Digital Divide. Crossing the Digital Divide. Sponsored by DXC Technology.

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The Board Directors You Need for a Digital Transformation

Harvard Business

When the term digital transformation was first bandied about by consultants and business publications, its implications were more about keeping up and catching up than true transformation. Additionally, at first it was only applied to large, traditional organizations struggling, or experimenting, in an increasingly digital economy.

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