Remove Engineering Remove Finance Remove Management Remove Metrics
article thumbnail

4 golden tickets to capture CX ROI

1 to 1

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. She’s dissected and painstakingly diagrammed each one.

ROI 26
article thumbnail

Project Management Maturity Models: A Basis for Reaching Your Organization’s Business Success

Epicflow

Do you know your organization’s project management maturity level? If not, it’s high time to change the situation: project management maturity has a direct impact on a company’s competitiveness and business success. . What is project management maturity exactly, and how to define its level?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is consulting?

Tom Spencer

This might include advice on asset management, tax structuring, or capital structuring to reduce financing costs and sources of risk (e.g. For that reason, management consultants form the vast majority in the advisory branch – more than half of all advisors can be defined as a management consultant.

article thumbnail

Why CEOs Can’t Dance Redux

Rick Conlow

All lights were off except a spotlight on the presenting manager and the CEO’s reading light. A finance executive said this of the decades-old corporate attitude, “We are GM. According to management studies, a key reason leaders derail is that they do not communicate well. hours a week on people management issues.

Study 88
article thumbnail

The Top 8 Undergrad Consulting Majors

Management Consulted

Engineering (Mechanical Engineering is the most operationally focused). Engineering majors are known as beasts at Excel, which is fundamentally the most important hard skill you will need for consulting (on day one, the best analysts at Bain were absolutely the engineers – until the rest of us could catch up).

article thumbnail

What is Project Accounting?

Progressus

For project-centric companies such as consulting firms, architect and engineering firms or software publishers, the term project accounting takes on a whole new meaning. The functionality necessary to complete these project management processes is simply not accessible from a simple General Ledger (GL) only.

article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business

Set up a simple workflow to manage customer requests. Don’t obsess over metrics like inquiry volume or time to close tickets. Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has.

Metrics 48