article thumbnail

4 golden tickets to capture CX ROI

1 to 1

The chief customer officer of ClearAction Continuum reveals four — just four — CX ROI benchmarks to prioritize during the “ Four Gold CX ROI Metrics LinkedIn webinar hosted by the European Customer Experience Organization (ECXO) earlier this month. These four ingredients of genuine fitness have counterparts in CX. Inconsequential.

ROI 26
article thumbnail

Extract those vexing pebbles to ease negative word of mouth

1 to 1

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. They deliver our product faster, cheaper, and more efficiently. Cost pressures.

ROI 26
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Stay Ahead of the Game in Instructional Design Technology

Clarity Consultants

From offering an enhanced learning experience to your clients to increasing your firm’s productivity and efficiency, these are a few reasons why you should keep up with the advancing technology within instructional design.

How To 52
article thumbnail

AI can be the ‘blast shield’ that makes contact center associates heroes

1 to 1

We’re definitely going to see AI augmenting capabilities, skills, what people can do, improve productivity, and reduce effort in the customer journey,” said James Bednar, vice president, head of product innovation, TTEC, during a recent LinkedIn webinar, “AI Mythbusters for CX.”

article thumbnail

3 Ways Contact Centers Can Deliver on Digital Expectations

1 to 1

Here are 3 key takeaways from their on-demand webinar : 1. Lauth listed four essential AWS cloud-based services to dynamically serve customers with personalization: Skill-based contact routing: Maximize the efficiency of agent and customer conversations with the ability to connect those in need to the appropriate service.

article thumbnail

B2B sales will never be the same

1 to 1

In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon. After all, a truly good sale is about relationships, not products. Where you go from there is up to you.

B2B 29
article thumbnail

5 Strategies to Accelerate Digital Transformation

1 to 1

Thankfully, customer experience futurist Blake Morgan brings more clarity in her latest webinar, Accelerating Digital Transformation to Enable Effortless Experiences. In this webinar hosted by TTEC, she identifies what approaches companies need to consider to deliver a more manageable, faster, and human digital experience.