Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 48

Metrics Engineering Efficiency Operations 48

Harvard Business

APRIL 19, 2016

Some companies increase their social media staff to offer live responses during big events like the Super Bowl or the Grammys, but then they return to predominately one-way social media or content marketing. Here is a simple process from my book Social Media Strategy, Marketing, and Advertising in the Consumer Revolution.

Media 28

Media Marketing Software Efficiency 28

Harvard Business

JULY 19, 2018

One review of methodologies concluded that, management researchers “…do what they know, what they have done, what is efficient and easier, and what is rewarded (i.e., Metrics that capture the extent to which research achieves these goals could be additional ways to assess scholarly impact.

Research 38

Research Journal Metrics Ethics 38

Organizational Talent Consulting

AUGUST 7, 2023

However, significant events like a company merger or acquisition can make organizational culture differences noticeable. Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009). References: Bartlett, R.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

OCTOBER 23, 2017

This is giving us the opportunity to experiment with different change strategies within chosen populations in the company. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Which stakeholders are involved?

Change Management 28

Change Management Data Company Management 28

Harvard Business

APRIL 26, 2017

Even in healthier financial times, such as now, firms often downsize because it is seen as a way to reduce costs, adjust structures, and create leaner, more efficient workplaces. Proponents of downsizing argue that it is an effective strategy, with benefits such as increased performance and sales.

Company 28

Company Balance Sheet Resources Financial 28

MishTalk

JANUARY 21, 2014

The golden decade of trade growth was probably a one-off event. It increases growth potential through higher efficiency. Moreover, Japanese stocks are a relative value compared to most things, and arguably an outright value play as well, taking into consideration metrics like book value, debt levels, and PE ratios.

Information Technology 74

Information Technology Information Technology Financial Policies 74

Harvard Business

OCTOBER 21, 2016

Yet executives are often reluctant to place sustainability core to their company’s business strategy in the mistaken belief that the costs outweigh the benefits. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

DECEMBER 9, 2016

Our strategy has been guided by nuanced answers to these questions. Our virtual care strategy began with video-based visits for outpatients with chronic diseases. And we chose providers willing to open up their schedules to see patients virtually, either more efficiently during their clinical hours or during their non-clinical time.

Healthcare 28

Healthcare Video Efficiency Consulting 28

Epicflow

MARCH 22, 2024

In this article, we’re delving into the most essential aspects of efficient project management that can ensure successful and timely delivery, and also dwelling on the importance of project data for risk management in single-project and multi-project environments. So, what do you need for an efficient risk analysis?

Risk Analysis 52

Risk Analysis Data Management Analysis 52

Tsavo Neal

JANUARY 25, 2018

Conducting Webinars or Other Online Educational Events. Attending Conferences, Trade Shows, or Other Networking Events. This list does a good job of giving you a list of marketing tactics and strategies. Have a practical strategy to start implementing these methods today. Partnership Marketing. Speaking Engagements.

Consulting 68

Consulting Advertising Case Interview Conference 68

1 to 1

OCTOBER 14, 2022

This is where conversational text messaging offers a solution that not only improves customer experience but also reduces costs and increases efficiencies. Yet, they realized going online provided more opportunities than just fostering customer relationships, it offered greater efficiency and productivity.

Banking 32

Banking Financial Efficiency Retail 32

Harvard Business

MARCH 8, 2018

Improved access is another potential benefit, as telehealth tools can free up time for providers to see new and more complex patients in-person by efficiently moving more routine visits out of the office. These are all very different strategic needs requiring different implementation approaches and performance metrics.

Retail 28

Retail Strategy Strategy Strategy& 28

Harvard Business

APRIL 20, 2016

Thinking like a software company starts with basic strategy questions: What do you do uniquely well and what do you know how to do that your competitors do not? Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. What role could software play in that equation?

Software 28

Software Company Intellectual Property Airlines 28

1 to 1

MAY 3, 2013

Customer Strategy Trends. Customer Strategy. Strategy Speaks Blog. Industry Events. Customer Strategy. Strategy Speaks. This years Gold winner, Cisco, put their service strategy right in the hands of the customers themselves. Marketing Research Articles. CRM Best Practices. Emerging Business Tactics.

Media 37

Media Metrics Advertising Trends 37

Harvard Business

JANUARY 5, 2017

Critics across the political spectrum have said that fake news and cyberattacks played a big role in determining the course of events. But in the last two contests in which Hillary Clinton has participated, the 2008 primary and the 2016 election, she won on most of these metrics — and lost the elections. Essential Background.

Media 38

Media Advertising Metrics Productivity 38