article thumbnail

Achieving and Sustaining Customer Experience Leadership

Rick Conlow

The 5 cultural habits of customer driven companies, 4. Those who succeed make a cultural habit and a way of life not a program. See our eBook: The Customer has the Power. Go here for Rick’s Superstar Leadership eBook. You will learn about: 1. Current industry results, 2. 10 reasons companies fail to get better, 3.

article thumbnail

Achieving Customer Experience Leadership

Rick Conlow

The 5 cultural habits of customer driven companies. See our eBook: The Customer has the Power. Go here for Rick’s Superstar Leadership eBook. Achieving Customer Experience Leadership Video Training Rick shares how to improve the customers’ experience in your company. The key formula for success in any organization.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

A nasty company culture and oppressive management behavior reduces employee performance and drives them away. Values and Culture Drive Employee Retention. Here is where to start, redefine or reignite your values and culture. People today want positive work cultures that make the world a nicer and safer place.

article thumbnail

Workplace Diversity: 4 Ways to Lead Respectfully

Rick Conlow

We can meet new people from different cultures with ease. Yet, it is not quite so easy to melt away the distrust and prejudice that sometimes accompanies cross-cultural interaction. Cultural norms. Consider someone with cultural background, ethnicity, or values that differ from your own. Furthermore, we lose empathy.

eBook 139
article thumbnail

The Greatest Leadership Principle of All-Time

Rick Conlow

Instead they create a complacent, critical or combative work culture. See this complimentary Coaching for Results eBook. See this for Rick’s Superstar Leadership eBook. Furthermore, the above corporate stats show that disengaged employees perform significantly less effectively than engaged employees.

article thumbnail

The Roadmap to the Secret Sauce of Employee Engagement

Rick Conlow

See this complimentary white paper: 5 Cultural Habits of Customer Driven Companies. Go here for Rick’s Superstar Leadership eBook. In addition, go here for our RealTime Learning & Training leadership and personal development website. Over 140 micro-learning and career development resources at your fingertips!

Video 96
article thumbnail

26 Exceptional Employee Engagement Quotes

Rick Conlow

To determine an eNPS score, employees are surveyed for their input and rating on a series of company culture related questions. Culture is about performance, and making people feel good about how they contribute to the whole.” The benefits are well known, and numerous people laud the benefit of a positive work culture.

Cash Flow 111