Management Consulting Connection

What Is A Crisis Preparedness Program?

Melissa Agnes

APRIL 6, 2017

I’m always talking about developing a crisis preparedness program rather than simply developing a crisis management plan. But what’s the difference and why is a program so much more valuable than a plan? Looking To Hire A Crisis Management Keynote Speaker? Take a look! Click here to learn more.

Video

Video Development Management

How to Develop a Crisis Preparedness Program

Melissa Agnes

AUGUST 10, 2016

Part of being crisis-ready means thinking through your organization’s top high-risk scenarios and developing a crisis preparedness program that is scalable, flexible and realistically actionable – and then integrating that program into the culture of your organization.

Development

Development How To Video Culture

The Status Quo of Crisis Preparedness Puts You at a Disadvantage—and It’s Time For That To Change

Melissa Agnes

OCTOBER 15, 2020

Over the last couple of years, I’ve found myself increasingly frustrated with my industry, the crisis management profession. To put my frustration simply, the status quo of crisis preparedness and crisis management no longer suffices and, as a result, does a disservice to professionals, organizations and society.

Culture

Culture Education Talent Management

How To Socialize Your Crisis Management Plan

Melissa Agnes

OCTOBER 5, 2016

I’m often asked how organizations should go about beginning to socialize their crisis management plan throughout the depths of their organization. In other words, how do you begin to get your team familiar and comfortable with the program, their roles and responsibilities? Take a look!

Management

Management How To Video Training

How To Communicate With Stakeholders When Systems Are Down In A Cybersecurity Crisis

Melissa Agnes

NOVEMBER 30, 2016

This means that it should absolutely be incorporated into your crisis preparedness program. In this week’s #crisisready video , I provide insight into the best way to approach and answer this important cybersecurity crisis question. How has your organization addressed this aspect of your crisis preparedness?

System

System How To Video Examples

The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It

Melissa Agnes

JANUARY 18, 2017

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Versus, is the information being kept “in their heads” or programmed to their mobile devices?

Efficiency

Efficiency System Software Fashion

Three Steps to Successful Crisis Communication

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Step 1: Identify your stakeholders.

Media

Media Examples Groups Data

How to Balance Timeliness and Accuracy in Your Crisis Response

Melissa Agnes

SEPTEMBER 19, 2016

When it comes to crisis communication, timeliness is important. This is a lesson that Samsung has been learning the hard way while managing their Galaxy Note 7 crisis. They gave too much information too soon at the onset of the crisis. What’s the secret to balancing timeliness and accuracy in your crisis communications?

How To

How To Video Management

3 Crisis Management Trends To Watch Out For In 2017

Melissa Agnes

JANUARY 16, 2017

So, in order to help you get a head-start on your crisis preparedness for the upcoming year, in this week’s #crisisready video , I discuss three important trends that risk impacting your organization’s crisis management. Are You Ready For a Live-Streamed Crisis? How To Manage a Live-Streamed Crisis.

Trends

Trends Management Video Marketing

Overcoming Business Challenges with Business Consultants

Business Consulting Agency

MAY 19, 2023

Business consultants help companies optimize their recruitment strategies, develop effective onboarding processes, and implement talent development programs. Crisis Management and Risk Mitigation Businesses often face unexpected crises and risks that can disrupt operations and damage reputation.

Consulting

Consulting Technology Implementation Cash Flow Talent

5 “Must Include” Items for your Crisis Management Plan

Melissa Agnes

MAY 2, 2016

I often get asked the following question: What should we include in our organization’s crisis management plan? 5 important elements to include in your crisis plan. 5 important elements to include in your crisis plan. Not all incidents and issues escalate to crisis level. 1- Activation guidelines. 1- Activation guidelines.

Management

Management System Guidelines Government

Are You Ready For a Live-Streamed Crisis?

Melissa Agnes

JULY 19, 2016

Live-streaming is an emerging reality that you should be addressing and incorporating into your crisis preparedness program. It’s no secret that social media and mobile technology have changed the landscape for crisis management. Can live-streaming be leveraged to your crisis management advantage?

Video

Video Film Media Tools

How To Gain The Benefit Of The Doubt In A Crisis

Melissa Agnes

JANUARY 25, 2017

When crisis strikes, you have mere moments to begin to gain (a semblance of) control over the narrative of the story. In this week’s #crisisready video , I discuss some initiatives that you should be building into your crisis preparedness program, in order to help you gain that benefit of the doubt at the onset of a crisis.

How To

How To Video Culture Management

Don’t Forget To Include These Resources In Your Crisis Management Plan!

Melissa Agnes

MARCH 6, 2017

The resource section of your crisis management plan is an important aspect of your crisis preparedness program. So what should you include within this section of your program, in order to provide your team with the most efficient and helpful advantages in the heat of the moment? Take a look!

Resources

Resources Management Video Efficiency

5 Steps to Developping a Cyber Security Crisis Management Plan

Melissa Agnes

JULY 26, 2016

It watches like a thrilling trailer and is meant to get organizations thinking about their cyber security preparedness. Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so. This video is exceptionally well done.

Development

Development Management Handbook Data

The Magic Formula for Managing Stress in a Crisis

Melissa Agnes

AUGUST 29, 2016

The question was: “Is there a secret formula for ensuring our crisis team remains calm in a fast-paced, high profile crisis?” Not to mention that, as a study recently confirmed, stress is contagious , which makes it even more important to effectively manage in a crisis. ” Good question.

Management

Management Development Training Training

Important Steps To Take Post-Crisis

Melissa Agnes

DECEMBER 6, 2016

When the crisis has been managed, the organization’s primary focus is to do everything in its power to return to business as usual. Post-crisis, there are some very important discussions and actions that need to be taken, in order to continue to implement and strengthen your crisis-ready corporate culture. Take a look!

Video

Video Culture Management

The Correlation Between Corporate Culture and Successful Crisis Management

Melissa Agnes

MARCH 1, 2016

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. Embedding the right corporate culture for successful crisis management. Simple next steps to take.

Culture

Culture Management Training Training

How To Manage a Live-Streamed Crisis

Melissa Agnes

JULY 21, 2016

Tips for addressing and incorporating the risk of live-streaming into your crisis preparedness program. The post How To Manage a Live-Streamed Crisis appeared first on Melissa Agnes - Crisis Management Keynote Speaker. Have more to add to this story?

Management

Management How To Video

TCIP #047 – Crisis Management for Global Events with Roman Gaponenko (Part 2)

Melissa Agnes

MAY 2, 2015

Welcome to episode #047 of The Crisis Intelligence Podcast, with Melissa Agnes and Roman Gaponenko. Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. Running time: 1:11:22.

Management

Management Media Industry How To

How to Develop a Strong and Practical Crisis Management Governance Model

Melissa Agnes

MAY 23, 2016

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process.

Government

Government Development Management How To

The 5 Phases of Becoming Crisis Ready

Melissa Agnes

MARCH 6, 2018

Becoming crisis ready is a process. Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready.

Culture

Culture Handbook Tools Strategy

TCIP #056 – Terrorist Attack Crisis Management with Daniel Linskey

Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Subscribe to the Crisis Intelligence Podcast!

Management

Management Leadership Video Meeting

Resources for Leading During Crisis and Uncertainty

Brimstone Consulting

MARCH 17, 2020

Here are articles you may find helpful when leading and through crisis and uncertain times. Are You Leading Through the Crisis … or Managing the Response? Avoid These Traps When Negociating in Crisis. Build Your Resilience in the Face of a Crisis. Real Leaders are Forged in Crisis. Leadership. Communication.

Resources

Resources Meeting Leadership Research

When Everyone is a Reporter, Everyone in your Organization is a Spokesperson

Melissa Agnes

MARCH 12, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. Any organization with public-facing staff, field workers – any enterprise really – must now have a very basic media relations/crisis communications program for all of its personnel.

Report

Report Media Enterprise Retail

What Is Your Organization’s Threshold for Firing Someone For Personal Misconduct?

Melissa Agnes

JULY 12, 2016

This is a question that is often overlooked, though in my experience tends to find itself on many organizations’ top 10 list of high-risk crisis scenarios that management worries about. What’s so complicated about the management of this type of crisis? Adding personal misconduct to your crisis preparedness.

Ethics

Ethics Management Industry Report

3 Strategies for Overcoming the Internal Struggle of Crisis Ready Resistance

Melissa Agnes

APRIL 16, 2018

I recently received the following comment on a post I shared to social media: Sometimes it’s just hard to start talking about crisis preparedness because no one wants to be involved in a negative event. Gaining internal buy-in from the right people to implement a crisis ready culture can sometimes feel like an uphill battle.

Exercises

Exercises Strategy Strategy Strategy&

The Sexy Allure Of Crisis Management Is Presenting Risk To Organizations

Melissa Agnes

JULY 3, 2018

Thanks to high-profile crises, viral issues, and fun television series like Scandal , crisis management is being seen more and more as a “sexy” and thrilling profession or service offering. Crisis management advisors and consultants are not supposed to be the risk. What makes me say this? The work we do should not be taken lightly.

Management

Management Training Training Talent

Become a Weather-Ready Nation Ambassador with the National Weather Service

Melissa Agnes

JANUARY 13, 2015

Note from Melissa: As promised on this week’s episode of The Crisis Intelligence Podcast , here is more information on the National Weather Service’s Weather-Ready Nation Ambassador Program. Listen to episode #032: The National Weather Service’s crisis communication strategy with Daniel Noah. More information.

Industry

Industry Government Operations Examples

TCIP #014 – Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy

Melissa Agnes

SEPTEMBER 7, 2014

Welcome to episode #014 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Boddy. Within this episode of The Crisis Intelligence Podcast, we look at the strategy behind this unit for crisis communication and emergency management – and a whole bunch more. Challenges they’ve faced along the way.

Media

Media Efficiency Tools Operations

California Oil Spill: Plains All American Pipeline’s Lack of Crisis Response

Melissa Agnes

MAY 20, 2015

and I have to say that I’m pretty astonished at their lack of crisis communications since the oil spill occurred. Communication is key for successful crisis management. We’re in the 21st century and 21st century stakeholders demand regular communications throughout a crisis. Broken trust.

Media

Media Operations Report Energy

The World Is Completely Unprepared for a Global Pandemic

Harvard Business

MARCH 15, 2017

We need faster pipelines, such as the one that the Coalition for Epidemic Preparedness Innovations is trying to create, to preemptively develop vaccines for diseases predicted to cause outbreaks in the near future. Many other diseases do not have vaccines, and developing them takes too long when a pandemic is already under way.

Engineering

Engineering System Research Fashion

Management Consulting Connection

What Is A Crisis Preparedness Program?

How to Develop a Crisis Preparedness Program

Trending Sources

The Status Quo of Crisis Preparedness Puts You at a Disadvantage—and It’s Time For That To Change

How To Socialize Your Crisis Management Plan

How To Communicate With Stakeholders When Systems Are Down In A Cybersecurity Crisis

The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It

Three Steps to Successful Crisis Communication

How to Balance Timeliness and Accuracy in Your Crisis Response

3 Crisis Management Trends To Watch Out For In 2017

Overcoming Business Challenges with Business Consultants

5 “Must Include” Items for your Crisis Management Plan

Are You Ready For a Live-Streamed Crisis?

How To Gain The Benefit Of The Doubt In A Crisis

Don’t Forget To Include These Resources In Your Crisis Management Plan!

5 Steps to Developping a Cyber Security Crisis Management Plan

The Magic Formula for Managing Stress in a Crisis

Important Steps To Take Post-Crisis

The Correlation Between Corporate Culture and Successful Crisis Management

How To Manage a Live-Streamed Crisis

TCIP #047 – Crisis Management for Global Events with Roman Gaponenko (Part 2)

How to Develop a Strong and Practical Crisis Management Governance Model

The 5 Phases of Becoming Crisis Ready

TCIP #056 – Terrorist Attack Crisis Management with Daniel Linskey

Resources for Leading During Crisis and Uncertainty

When Everyone is a Reporter, Everyone in your Organization is a Spokesperson

What Is Your Organization’s Threshold for Firing Someone For Personal Misconduct?

3 Strategies for Overcoming the Internal Struggle of Crisis Ready Resistance

The Sexy Allure Of Crisis Management Is Presenting Risk To Organizations

Become a Weather-Ready Nation Ambassador with the National Weather Service

TCIP #014 – Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy

California Oil Spill: Plains All American Pipeline’s Lack of Crisis Response

The World Is Completely Unprepared for a Global Pandemic

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