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Using the Right Performance Metrics: Watch out for P&Ls

Kates Kesler

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. For a simple comparison, consider this sports team analogy. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept.

Metrics 100
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How to Assess Entry-Level Product Manger Positions

Tom Spencer

Associate Product Manager (APM) positions are well known in Silicon Valley as rotational, mentorship-focused programs designed to accelerate the careers of young aspiring product managers. Your manager and organization structure may spend extra time with you, because you are one of their first APM hires.

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Steps to Redesign Your Customer Experience

LSA Global

The steps to redesign your customer experience typically lead to new ways to interact with customers, new product and service offerings, and new ways of thinking and behaving that haven’t been considered before.

Metrics 36
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How Incentives for Long-Term Management Backfire

Harvard Business

This is a classic story of unintended consequences — inadvertently short-circuiting long-term management — to the detriment of companies, investors, and the economy. The board chose earnings per share (among other financial metrics) to measure and reward executives for long-term performance.

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Three C’s Framework

Tom Spencer

It can help to assess the business situation in the context of entering a new market, M&A, product development, and starting a new business. It may make sense to segment customers by: Age group; Gender; Income level; Employment status; Distribution channel; Region; Product or product line; New versus existing customers; or.

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Wearable Technology in Healthcare

Tom Spencer

Medical device companies are catching on to the financial potential of these devices and are beginning to add medical wearables to their product lines. A secondary, yet important, difference is the detailed safety and regulatory standards that must be adhered to for all medical wearables in comparison to their consumer counterparts.

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Is Corporate Short-Termism Really a Problem? The Jury’s Still Out

Harvard Business

On the one hand, there are many anecdotes suggesting that pressures to manage earnings hold back investment. On the other hand, some of what is done in the name of managing for the long term may be unmonitored waste. Some companies have great ideas, great management teams, and compelling strategies.