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LSA Global Delivers Supervisor Excellence Training for Technical Operations

LSA Global

Satisfaction 140% Knowledge Gain 96% Net Promoter Score This high growth client wanted the Supervisor Excellence Training for Technical Operations program to increase team productivity, employee engagement , and retention. 96% Job Relevance 96.2% 96% Job Relevance 96.2% Learn more about getting aligned.

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Telecom Leader Accelerates Business Growth Through Coaching

Brimstone Consulting

CASE STUDY Telecom Leader Accelerates Business Growth Through Coaching A global telecommunications provider engaged Brimstone to design and facilitate leadership development cohorts, build an inclusive global Sustainability Plan, and coach leaders across the US and Europe. Was he working efficiently or just working hard?

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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. “I don’t know what he said to them during the operation, but from then on, they wanted to talk only with him, and they acted like I was an enemy. ” he asked.

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How Executive Coaching Created New Possibilities and Perspective

Brimstone Consulting

The coachee was the head of the US Operations group; we will call him “Bob.” Having partnered with Brimstone in the past on creating a strategy for the Operations group in Europe, Bob’s manager reached out to us, and Bob agreed to enter into a 6-month coaching relationship with one of our executive coaches.

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Case Study: When You Have to Choose Between Core and New Customers

Harvard Business

Alan Kurtz, MMC’s chief operating officer, was standing off to the side, and she moved to join him, but a racer intercepted her. Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. .” Erica sighed. “Toby, 11.”

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IBM Consulting Interviews: Navigating the IBM GBS Maze

Management Consulted

Recognizing client’s needs for help managing IT operations and resources, IBM Vice President Robert M. Those divisions are IT Services, Global Business Services, Outsourcing Services, Training, and Additional Services – because it’s super clear to have an amorphous Additional Services bucket, right? Confused yet?

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Outsourcing vs. managed services: Knowing the difference will save you time and money

1 to 1

Instead of supporting a few business processes, a managed services provider provides end-to-end operational support and enhancements for a seamless end-user experience. CXaaS operations are typically managed by a third-party partner on behalf of a brand. What are the top reasons to work with a managed services provider?