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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The program fit well into the hospital’s brand as an expensive but high-quality care center with the best talent, technologies, and service.

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Case Study: Should an Algorithm Tell You Who to Promote?

Harvard Business

As a VP of sales and marketing for Becker-Birnbaum International, a global consumer products company, Aliyah knew she needed a talented marketing director to support her division’s portfolio of 34 products. “It’d be easier for me to trust the algorithm if I understood it better.”

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Why Character Matters in Leadership

Organizational Talent Consulting

This article provides three practical steps to help you develop your character strengths and pass your next character test. If you are unsure where to begin, research-based books and articles like those mentioned and cited in this post can be great resources. Organizational Talent Consulting. What kind of leaders should they be?

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Case Study: Should You Rehire Someone Who Left for a Competitor?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The talent market was so tight that strong employees were often poached from small companies by bigger-name, more successful ones. “Boomerang talent.

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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

When it comes to training and workforce development, lots of them. In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion.

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The Power of Leaders Who Focus on Solving Problems

Harvard Business

Yet there is no denying that truly awesome stuff gets done thanks to Ming’s abilities to see possibilities and assemble talent. Cautiously, we called it problem-led leadership, and launched into all the interviewing, case studying, and literature review that goes into a leadership research project. Back to Vivienne Ming.

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9 Out of 10 People Are Willing to Earn Less Money to Do More-Meaningful Work

Harvard Business

“Meaning is the new money, an HBR article argued in 2011. Additional organizational value comes in the form of retained talent. Top talent can demand what they want, including meaning, and will jump ship if they don’t get it. Employers must respond or lose talent and productivity.

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