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Key Performance Indicators (KPIs) for Professional Services Firms

Progressus

YoY analysis extends to examining sales performance, customer retention, utilization rates, and other operational aspects to pinpoint issues hindering growth. This metric offers insights into overall productivity, informs training, project assignments, and tech investments, and guides pricing strategies to ensure project profitability.

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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

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Oliver Wyman interview preparation: the inside story

Management Consulted

After building a successful model in financial services, Oliver Wyman expanded to offer pure strategy consulting services to non-financial services groups and now has 2 internal divisions that operate relatively independently. Corporate and Finance and Advisory. Strategic Information Technology and Operations. Public Policy.

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Cornerstone Research Interviews and Culture

Management Consulted

Specializing in economic, financial and market analysis, specifically for cases in litigation, Cornerstone Research touts itself as the one player major law firms turn to when navigating the obstacle course that is the American and European legal systems. Many former employees go on to programs in business, finance, economics and law.

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The Brattle Group Interviews and Culture

Management Consulted

The Brattle Group is now considered one of the European Union’s top consulting firms in the areas of energy, finance and competition. In 2013, the New York office was established, providing a home base in one the most important finance and legal markets in the world. Regulatory finance. Commercial damages. Accounting.

Groups 100
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Profitability Framework

Tom Spencer

PEST Analysis: Political upheaval; Economic decline; Socio-cultural factors; Technology. Value chain analysis: Consider value chain activities: access to raw materials; operating capacity; inventory handling and distribution. To what extent do the activities contribute to operational performance? Operations.

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Why Even AI-Powered Factories Will Have Jobs for Humans

Harvard Business

The company has also hired hundreds of workers to revamp production processes, train (and retrain) the robots, and swap them out when needed, among other tasks. The worker must also possess robotics and controls engineering skills, according to our analysis of Tesla’s recent recruiting efforts. Some Training Required.