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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert Greenleaf first introduced the Servant leadership style in his 1970 essay, “The Servant as Leader.”

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Leadership in World 2.0 is Going to Look a Lot Like World 1.0

Markovitz Consulting

I’m tired of hearing about how much business and leadership is going to change in the “World 2.0.” To be sure, if you own cruise ships, an airline, or a live concert venue, you’ll have to deal with serious changes to your business models for a while.

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The Secret Sauce to a Superior Customer Experience

Rick Conlow

Websites that are unresponsive or marketed products that are unavailable. Delta Airlines employees never seem to be happy. Furthermore, do you want to enhance your leadership skills to drive customer-centered behaviors in employees? If so, check out my new book, Superstar Leadership Model: Good Boss Bad Bos Which One are YOU?

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6 Organizational Culture Change Strategies

Organizational Talent Consulting

There are many different definitions for leadership, but most would agree it is about influence. Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. The Journal of Product Innovation Management, 30 (4), 763-781. References: Büschgens, T.,

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How to Evaluate Your Marketing Team

Prudent Pedal

My approach delineated between my two schools of marketing thought in the professional services world–the Productivity School and the Growth School. When I became a people manager in my twenties, I had the leadership competence of a two-year-old. If you are a Productivity School firm, use the Productivity School questions.

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Porter’s Generic Strategies

Tom Spencer

Three strategies to achieve above-average performance: cost leadership, differentiation, and focus. However, where one or more of the forces exerts strong pressure on industry profitability, such as in the airline industry, few firms ever do well for very long. Cost Leadership. Source: Flickr ).

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Defense, then Offense

CaseInterview.com

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). In your market, this might be a product opportunity. What you can do is show a customer how what they demand can be met by your product. economic history.