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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert Greenleaf first introduced the Servant leadership style in his 1970 essay, “The Servant as Leader.”

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How to Communicate, Lead, & Be in Control at All Times Like an Airline Captain w/Emil Dobrovolschi & Octavian Pantis Ep#119

Strategic Planning and Management Insights

On this special episode of the Strategy & Leadership Podcast, we're joined by both Octavian Pantis and Emil G. The two are co-authors of the book Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain , but come from quite different backgrounds. Dobrovolschi.

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Leadership in World 2.0 is Going to Look a Lot Like World 1.0

Markovitz Consulting

I’m tired of hearing about how much business and leadership is going to change in the “World 2.0.” To be sure, if you own cruise ships, an airline, or a live concert venue, you’ll have to deal with serious changes to your business models for a while.

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How to Lead Without Authority with Keith Ferrazzi

Strategic Planning and Management Insights

Keith's company, Ferrazzi Greenlight, works with executive leadership teams within some of the largest companies in the country including Verizon, Delta Airlines and General Motors.

Hotels 98
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2 Ways Corporate Culture Can Be Harmful…Brought to You by United Airlines

LSA Global

Our organizational alignment research at more than 400 companies across eight industries found cultural factors account for 40% of the difference between high and low performing companies in terms of growth, profitability, customer satisfaction, customer retention, leadership effectiveness and employee engagement. Too much fine print.

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Book Review – “How the mighty fall” by Jim Collins

Tom Spencer

A fine example of a company that passed through the five stages of decline to ultimately collapse was the one popularly known as “the king of good times” – Kingfisher Airlines. Kingfisher Airlines, once known for its best in class service, on board meals, and staff courtesy fell from grace due to excessive arrogance.

Airlines 101
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The Secret Sauce to a Superior Customer Experience

Rick Conlow

Delta Airlines employees never seem to be happy. Furthermore, do you want to enhance your leadership skills to drive customer-centered behaviors in employees? If so, check out my new book, Superstar Leadership Model: Good Boss Bad Bos Which One are YOU? See this: 21 Servant Leadership Training Lessons.

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