Harvard Business

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

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Data Airlines Transportation Operations 28

Seth Godin Blog

AUGUST 27, 2017

Anyone who has done the math will tell you that word of mouth is the most efficient way to gain trust, spread the word and grow.   Airline, my two-year-old can't sit in a row by herself, and the agent on the phone said you'd work it so we could sit together! It only takes a moment to destroy. I don't care. It's not my fault.

Airlines 40

Airlines Course Efficiency Operations 40

Harvard Business

APRIL 25, 2016

Airline operations are a huge optimization challenge. There are hundreds of planes, thousands of pilots, flight attendants, mechanics, and ground crews that must be properly deployed for the system to work efficiently. Even a PhD would have to admit at the beauty of that efficiency. How does Uber handle the holiday crunch?

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Airlines Software Efficiency System 28

Seth Godin Blog

AUGUST 17, 2019

Saving a customer is ten times more efficient than finding a new one. If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. ” There’s an alternative.

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Airlines Travel Efficiency Training 29

Consulting Success

JULY 10, 2017

Her clients also include JCPenney, United Airlines, Hilton Vacations, and many others. She is an organizational development and strategy consultant who previously worked with Walt Disney World.

Organizational Development 102

Organizational Development Development Interviews Consulting 102

Prudent Pedal

FEBRUARY 4, 2020

If you are a Productivity School firm, then your focus is on being the most efficient service deliverer (better, faster, cheaper) for your partners’ requests. Think Ritz Carlton, Southwest Airlines, or London’s Underground subway. Keep the trains clean and running on time.

Marketing 52

Marketing How To Airlines Productivity 52

Harvard Business

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 28

Airlines Talent Company Efficiency 28

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. For many years, teams at Virgin Atlantic have been testing ways to motivate efficient decision-making in the cockpit.

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Efficiency Metrics Study Groups 28

Consultant Ninja

JULY 31, 2009

This process restricts efficient uses of health services and buries cost. Short Term Approach: The only efficient method of gaining access to lower risk pools is by participating in high deductible accounts which means you pay less for relatively less service. Subscribe to: Post Comments (Atom). Friday, July 31, 2009. Consulting. (88).

Consulting 100

Consulting Oliver Wyman Management Insurance 100

Consultant Ninja

JUNE 4, 2009

Consulting knowledge, however, appears not to be cumulative: there is no 'evidence' that consultancy advice works and considerable evidence that it is often concerned with the generation of fads for needs of insecure managers rather than organisational efficiency. So there you go. June 6, 2009 at 7:16 AM. July 19, 2010 at 7:39 AM.

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Consulting Management Oliver Wyman Airlines 100

Consultant Ninja

OCTOBER 3, 2008

There are really 2 market plays given this dynamic: Potential Market Play 1 : Take on the risk, but only if its commesurately balanced with the long-term reward, behaves on the efficient frontier of return, is completely understood, can be insured against external risks, and is aligned with the asset class allocation for your particular needs.

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Oliver Wyman Consulting Airlines Bain 113

Seth Godin Blog

APRIL 26, 2014

It’s entirely possible to create buildings or signs or products that are brutally efficient, where no effort is put into grace or style or beauty. You may have noticed while traveling on airlines like American that many of the employees you encounter act as though they’re trapped. A variation on kindness is design.

Airlines 54

Airlines Efficiency Construction Travel 54

Harvard Business

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. There were no processes in place to share the learning.

Talent 32

Talent Recruiting Recruitment Boston Consulting Group 32

Consultant Ninja

JULY 27, 2009

I fail to see the logic that the government will be more efficient at building operational structures than the private sector. However, I'm puzzled by the logic that government will be able to design an industry organizational structure that is more efficient than the private sector. Posted by Consultant Ninja. at 8:21 PM.

Consulting 113

Consulting Insurance Insurance Oliver Wyman 113

Consultant Ninja

MARCH 31, 2009

I think this approach is more efficient because it reduces transaction related costs and provides a gain sharing program which is mutually beneficial for all parties. Either way, I am not nearly as pessimistic as everyone else. Subscribe to: Post Comments (Atom). Tuesday, March 31, 2009. I am a strategy consultant at. Consulting. (88).

Balance Sheet 100

Balance Sheet Marketing Banking Consulting 100

1 to 1

AUGUST 31, 2020

What if contact center associates were instead proactively identifying solutions in a methodical, strategic approach that improves efficiencies, increases cost savings, and increases customer satisfaction?

Company 26

Company Retail Airlines Tools 26

Harvard Business

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. The result, or outcome, is that farmers can manage their operations more efficiently and increase crop yields. What are you really looking for? A piece of machinery to meet a product need? Insight Center. Operations in a Connected World. Sponsored by Accenture.

Productivity 28

Productivity Company Engineering Sales 28

Harvard Business

APRIL 4, 2018

Take United Airlines CEO Oscar Munoz, whose initial response to the violent removal of a fare-paying passenger from one of the company’s planes led to a public backlash. Recent public scandals demonstrate what lack of humility can do in a public setting.

Research 43

Research Pharmaceuticals Airlines Journal 43

Harvard Business

OCTOBER 18, 2016

Support investments are those that improve business efficiency and management effectiveness but, in themselves, do not sustain the business or provide any competitive advantage. They are about achieving cost reduction and efficiency improvements through automation or meeting government requirements.

Tools 28

Tools Operations System Software 28

Harvard Business

MAY 6, 2016

This is stunning efficiency. You can complain to an airline on Twitter about a flight delay but you have to go through a song and dance to see if the person at the other end can help. I didn’t have to sit and wait for a reply because I received notifications. This is the second big feature of Messenger. It works like Messenger.

Enterprise 28

Enterprise Efficiency Airlines Media 28

Harvard Business

JULY 26, 2017

Even if you think you already delegate effectively to an extent, I bet you have room for even greater efficiency and resulting peace of mind, whether on the home or work front. Calling an airline to change seat assignments for the following day while you are in all-day meetings. The skill is learning how to delegate.

How To 43

How To Examples Hotels Airlines 43

Seth Godin Blog

OCTOBER 13, 2013

The airlines stumbled, started playing with both service and scarcity, and unravelled the myth. The rich guy who gives $20 million to a university isn''t doing it because the school is likely to spend his money in the most efficient way. We''re also seeing luxury goods being purchased by people not ordinarily thought of as wealthy.

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B2B Airlines McKinsey Travel 51

Harvard Business

AUGUST 2, 2018

Instead, employees throughout the organization will be able to spot the low-hanging fruit where AI could make your organization more efficient. People do not need to know how to fly a plane to be able to spot sensible new airline routes. But, only if they know what AI is capable of doing, and what it should never do.

Data 38

Data Software Tools Travel 38

MishTalk

SEPTEMBER 13, 2015

The guidance from the State Council, China’s cabinet, calls for a shake-up of SOEs with share sales and management changes planned to reduce losses and improve efficiency, reported Xinhua, the official news agency, on Sunday. It should make for higher economic vitality, higher control, greater influence and SOEs will be more risk-resistant.”

Enterprise 28

Enterprise Guidelines Government Hotels 28

Harvard Business

SEPTEMBER 23, 2016

Former Walmart.com CEO Carter Cast recalled to me, “Back in the early 2000s there were many things we wanted to accomplish with our online business but had a hard time doing because of the perception that we’d interfere with the well-oiled efficiency of the physical stores. Power by the hour aligns customers and suppliers.

Metrics 28

Metrics Retail Sales Automotive 28

Harvard Business

JUNE 21, 2016

And, crucially, the DOJ did not see benefits to the concentration — no countervailing pro-competitive or efficiency effects that might have tilted the balance in favor of approval. This would reduce options for customers (huge oil companies themselves) and may reduce innovation, they reasoned. Open and shut case they said.

Guidelines 30

Guidelines Airlines Industry Company 30

Harvard Business

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Operators in the business units love hitting goals and finding new efficiencies. Three years later, many of these ambitious ventures will have quietly expired without an obituary.

Survey 36

Survey Groups Energy Research 36

Harvard Business

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? Following the AF447 disaster, the FAA urged airlines to encourage more hand-flying to prevent the erosion of basic piloting skills and this points to one avenue that others might follow.

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System Airlines Data Examples 28

Harvard Business

JUNE 13, 2017

Using systems engineering, we can integrate technologies and build hospitals and clinics that ensure consistently safe, high-quality, and efficient care. We don’t expect airlines to build their own planes. They buy them from experienced system integrators such as Boeing or Airbus.

Data 28

Data System Wireless Productivity 28

Harvard Business

OCTOBER 31, 2016

These capabilities transcend a simple mastery of sales fundamentals and require proficiency in things like logistics efficiency, value-added services, and regulatory compliance. The second is the use of a status-based incentive program for distributors, with different tiers of benefits and consequences based on clearly published criteria.

Sales 28

Sales Marketing Survey Finance 28

Harvard Business

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.

Data 31

Data ROI System Education 31

freshminds

SEPTEMBER 22, 2015

They’ll search for the store's website, and if this isn’t mobile friendly, potential sales are almost certainly lost as customers can’t get to the information they want quickly and efficiently. This partly explains the growth of Amazon on mobile, as their interface is so easy to use. Optimising the in store experience.

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Retail Comparison Sales Media 40

Harvard Business

MARCH 30, 2018

But the primitive state of AI in EHRs is a major barrier to efficient care. Health care can learn a lot from the sensible rigor and discipline of the alert process in the airline cockpit. EHRs already have rudimentary artificial intelligence (AI) systems to help with billing, coding, and regulatory compliance.

System 28

System Data Tools Airlines 28

Harvard Business

DECEMBER 23, 2016

Similar failures among cockpit crews can lead to airline crashes. Task the alliance management team with creating greater value by learning how to build, maintain, and unwind alliances efficiently and effectively – and train them in spotting and encouraging productive conflict.

Productivity 28

Productivity Survey Resources Training 28

The Crazy Lives of Consultants

MARCH 4, 2009

In the interest of organizational efficiency, nothing may be done here without "opening a ticket." They take time.and theyre about as efficient as the DMV. Here, if ANYTHING happens, like if a printer runs out of toner, if you need a new pen, or if you have to go to the bathroom, you have to "OPEN A TICKET." Thats right.

Consulting 40

Consulting Hotels Efficiency Airlines 40

Harvard Business

FEBRUARY 27, 2017

If businesses leverage it from the back office forward, focusing mainly on increasing efficiency and optimizing internal processes, then our use of technology will result in the displacement of labor. Leverage technology from front to back. The effects of technology on humans depends on how we choose to develop and use it.

Education 28

Education Enterprise Productivity Examples 28

The Crazy Lives of Consultants

JANUARY 29, 2010

Do you think the best way to get the cheapest plane tickets is by calling the airline? Finding cheap airline tickets can be one of the most frustrating experiences that most of us learn very quickly. Understand how prices are set by airlines! Airlines call this "yield management." January 12, 2011 at 12:10 AM.

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Consulting Airlines Hotels Sales 40