Tom Spencer

MARCH 21, 2020

From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. A good example would be a sales person providing inaccurate information to the customer just to make that sale.

Banking 88

Banking Airlines Insurance Insurance 88

Rick Conlow

MARCH 22, 2023

Delta Airlines employees never seem to be happy. Research shows us that the top service companies have higher sales growth and profits over time. For example, Target consistently is out of stock on items, and has website problems. Kroger employees seldom ask you if you need help, you must find someone to help.

Survey 98

Survey Training Training Bain 98

Tom Spencer

MARCH 21, 2020

From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. A good example would be a sales person providing inaccurate information to the customer just to make that sale.

Banking 78

Banking Airlines Insurance Insurance 78

MishTalk

AUGUST 5, 2014

The sanctions retaliation game took another big leap forward today with the EU in the spotlight: Moscow May Force European Airlines to Fly Around Russia. At the height of the Cold War, most Western airlines were barred from flying through Russian airspace to Asian cities, and instead had to operate via the Gulf or the U.S.

Airlines 76

Airlines Tourism Transportation Operations 76

Management Consulted

JUNE 14, 2015

Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. Then, underneath three of these sub-subsidiaries are, you guessed it, more subsidiaries, such as Seabury Airline Planning Group LLC and Seabury Maritime Corporate Finance LLC.

Groups 100

Groups Interviews Culture Case Interview 100

Consultant Ninja

DECEMBER 3, 2009

Youll hear more about this over the month or two, as November/December closed sales are published as being way down. Source: NWMLS: Tax Credit Boosts November Closed Sales as Pending Sales Drop Through the Floor. Source: NWMLS: Tax Credit Boosts November Closed Sales as Pending Sales Drop Through the Floor.

Oliver Wyman 100

Oliver Wyman Consulting Management Airlines 100

Harvard Business

JANUARY 16, 2018

Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. For example, for customers who had tweeted at airlines, the conjoint asked them to imagine buying a ticket for a two-hour non-stop flight. But how valuable is it really? from March 2015 to April 2016.

Wireless 42

Wireless Airlines Exercises Survey 42

1 to 1

DECEMBER 22, 2013

Whether it''s the airlines embracing mobile to assist customers, a bad-boy company promising to make over its service standards, or the launch of new technology that will change how consumers pay for everyday retail goods, these 10 customer experience incidents will change the course of how organizations deliver customer experiences.

Airlines 55

Airlines Retail Media Sales 55

Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 51

Airlines Strategy Strategy Strategy& 51

CaseInterview.com

JUNE 1, 2020

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). If you don’t adapt your sales and marketing messages to your target market’s new priorities, your sales will suffer. This might be an opportunity to change sales messaging.

Case Interview 69

Case Interview Hotels Interviews Video 69

Consultant Ninja

NOVEMBER 11, 2008

After seeing so many markets down, my cousin in the hunting business informed me that gun sales have been surging, due to Obama winning the presidency. Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Tuesday, November 11, 2008.

Oliver Wyman 100

Oliver Wyman Marketing Consulting Management 100

Consultant Ninja

SEPTEMBER 9, 2008

Hes absolutely hammered the sales and marketing division of a particular CPG all week, calling ex and current employees in his quest to dig up the competitive intelligence information the engagement manager has asked him to collect. [Scene: Open workspace at the firms* office.] Timmy calls Bob Johnson, his manager. Consulting. (88).

Oliver Wyman 100

Oliver Wyman Consulting Airlines Resumes 100

Consultant Ninja

SEPTEMBER 4, 2008

His goal; to ferret out their trade spend as a % of sales and their sales organizational structure. thats like what, 7% of sales or something, right?". Timmy: "Yeah, hi Ralph, your resume came across my desk, and I was interested in hearing about your work experience.". Timmy: "Hmm hmmm, and what did you do there?". Analysis. (40).

Oliver Wyman 100

Oliver Wyman Consulting Resumes Airlines 100

Consultant Ninja

SEPTEMBER 18, 2008

Timmys search for competitive intelligence on a CPG competitor to the client has been found out, and his ear was chewed out over the phone by the VP of the target firms sales & marketing organization. The Following Tuesday. Timmy did the only thing he could do; refer him to his engagement manager. Subscribe to: Post Comments (Atom).

Oliver Wyman 100

Oliver Wyman Consulting Airlines Bain 100

Martinka Consulting

APRIL 30, 2016

You run a business, make sales, advise clients, and in general are in-touch with what’s going on every day. I’m booking an airline flight. You know who your good customers are, know what you don’t want, and know how to price your product so you can make a profit. Look at the following.

Company 40

Company Hotels Airlines Sales 40

Tom Spencer

MARCH 8, 2024

From entrepreneurs putting a new product on the market to executives at a public company revamping a product line, effective pricing is a key pillar of any successful sales and marketing strategy. This is achieved by striking a balance between setting prices that attract customers while maximizing profitability from sales.

Productivity 158

Productivity Sales Marketing Strategy 158

Consultant Ninja

MAY 19, 2009

We also discussed the importance of the expansion of their services business as a counter to lower sales as well as the very active management of their pipeline given the volatility of their customer base. Subscribe to: Post Comments (Atom). Tuesday, May 19, 2009. I am a strategy consultant at. of nights) AMEX Charges: $83,296. Consulting. (88).

Oliver Wyman 100

Oliver Wyman Consulting Management Airlines 100

Tom Spencer

APRIL 29, 2018

But, like any sales pitch, there’s a degree of exaggeration behind the polished smiles. Though you accrue oceans of hotel, airline and credit card loyalty points, these are consolation prizes for what can be a tough lifestyle if you are travelling week-in, week-out for months on end.

Recruiting 84

Recruiting Recruitment Travel Hotels 84

Harvard Business

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. They also may provide airlines, hotel chains, and rental car companies more clout when setting up smart-speaker partnerships.

Travel 33

Travel Industry Hotels Airlines 33

Martinka Consulting

JULY 7, 2020

For businesses successful during the virus crisis, an emphasis of analysis will be on: is it a spike or a trend; who’s creating the increased sales; what product mix is being bought; what type of customers, etc.? Based on surveys I’ve seen, about 75% of small to lower middle market firms have seen a sales decline this year. Conclusion.

Banking 40

Banking Financial Finance Sales 40

Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 47

Airlines Video Operations Policies 47

Harvard Business

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

Data 28

Data Productivity Airlines B2C 28

Harvard Business

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. For an outcome-centric company to carry out marketing’s promise, sales organizations must know the customer well enough to understand the specific outcomes it seeks. This requires a strong partnership between sales organizations and customers.

Productivity 28

Productivity Company Engineering Sales 28

Harvard Business

NOVEMBER 29, 2016

But there’s a surprising insight in the data released by the National Retail Federation : 36% of shoppers reported that all of their purchases were on sale; 11% made that claim in 2015. This policy is akin to the nonrefundable price options offered by airlines — the lowest price comes with restrictions. Offer Flash Sales.

Retail 28

Retail Strategy Strategy Strategy& 28

Harvard Business

MAY 9, 2016

” In the airline industry, innovators have also redefined the brand roles. The relationship is perhaps one reason Virgin customers are so upset by the sale of the airline. As one Virgin fan said , “I think of Alaska [Airlines] as more of a friendly aunt.”

Airlines 28

Airlines Industry Operations Sales 28

Harvard Business

JUNE 24, 2016

Advertising like “we’ve dropped our previously bloated fixed prices” to boost sales can taint Hamilton ’s brand. Take a cue from other sellers of perishable products with fixed capacities — industries such as airlines, hotels, and car rentals — and employ dynamic pricing.

Airlines 33

Airlines Hotels Sports Advertising 33

Management Consulted

APRIL 2, 2017

Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!). in revenue (wow!). Bain & Company.

Oliver Wyman 160

Oliver Wyman Consulting Deloitte Real Estate 160

Henman Performance Executive

NOVEMBER 20, 2013

We want to get rid of this stuff” sale at Best Buy.( Everyone wants lower cost airlines, but unless the airline has done its homework, chances are it will end up in a low-cost war with Southwest and lose its uniform shirt. And all I wanted was a thing that would dispense ice and make stuff cold.

Airlines 28

Airlines Talent Video Sales 28

Harvard Business

JUNE 12, 2018

This kind of competition often drives consolidation mergers, in which two firms combine their production and sales. The clearest example of this pattern is in airlines, where Star Alliance, Oneworld, and SkyTeam compete against each other as groups of allied firms.

Company 28

Company Airlines Industry Automotive 28

freshminds

SEPTEMBER 22, 2015

Because of this, retailers have to respond accordingly as sales via handheld devices increase. Between 2012 and 2014 sales via smartphones catapulted from 5% to to 34%. So what’s most interesting is that mobile sales are becoming a way for express payments whilst in stores themselves. Checking customer reviews.

Retail 40

Retail Comparison Sales Media 40

Tom Spencer

JULY 6, 2014

However, where one or more of the forces exerts strong pressure on industry profitability, such as in the airline industry, few firms ever do well for very long. For example, Coca-Cola is a leader in the soft drink industry and could, if it wanted to, encourage the production and sale of generic unbranded soft drinks.

Strategy 88

Strategy Strategy Strategy& Industry 88

Harvard Business

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Sales & Marketing Adapted from.

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

JANUARY 26, 2017

declines in comparable store sales in November and December, resulting in 10% and 15% stock price drops, respectively. of all retail sales. That said, Wall Street is on edge about brick-and-mortar’s future, so much so that even modest same-store sales declines are viewed as apocalyptic.

Retail 28

Retail Sales Airlines Operations 28

Harvard Business

AUGUST 7, 2018

It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. Be prepared to adjust. View your strategic as being locked in an intimate tango with your key stakeholders.

Case Interview 53

Case Interview Groups Small Business Examples 53

Harvard Business

JUNE 15, 2017

New car sales reflect the health of automobile manufacturers and are of great interest to investors. But manufacturers release sales figures monthly — an eternity for investors. Since each sale requires a new insurance policy, the number of new policies issued each day provides a faster indicator.

Data 38

Data Company Insurance Insurance 38

Harvard Business

OCTOBER 4, 2018

For one company, an analysis of over a thousand email interactions with customers found that switching to first person singular pronouns could lead to a potential sales increase of over 7%. Share the same words. Rapport can also be created by asking employees to imagine the customer as similar to themselves (e.g., First, relate.

Analysis 49

Analysis Retail Research Airlines 49

Tom Spencer

JULY 22, 2013

Kearney’s services include strategy, innovation, sales & marketing, operations, strategic IT, and procurement. has expertise in a broad range of industries and has a range of capabilities including Strategy, Shareholder Value Management, Mergers & Acquisitions support, Operations & Organisation and Marketing & Sales.

Oliver Wyman 83

Oliver Wyman Strategy Strategy Strategy& 83