Remove servicing-your-customers-four-different-mindsets-4-of-4
article thumbnail

Servicing Your Customers. Four Different Mindsets (4 of 4)

Chad Barr

I am a frequent Continental flyer and enjoy flying with them and the service I receive. Last night, I booked a round trip flight for my son using their online service, which I use quite often. Sitting in his family room where he now works daily, all customers’ calls are directed right to his home phone.

Company 40
article thumbnail

Servicing Your Customers. Four Different Mindsets (2 of 4)

Chad Barr

“I just processed a credit for over $100 on your account to reflect the price adjustment on your coat since it is now on sale.” The post Servicing Your Customers. Four Different Mindsets (2 of 4) appeared first on The Chad Barr Group.

Sales 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Servicing Your Customers. Four Different Mindsets (3 of 4)

Chad Barr

The sales person explained that even if the boots are still brand new in the box, since they were purchased three weeks ago she couldn’t credit my wife the price difference. I shared with her the great service experience we just had at Nordstrom and the no-questions-asked and friendly price adjustment policy they had.

Sales 40
article thumbnail

Servicing Your Customers. Four Different Mindsets (1 of 4)

Chad Barr

It was taking forever for the service reps to take care of each of the irritated customers. The condescending representative seemed to be a natural extension of the poor mindset already shared by the other company’s representatives and she also seemed to enjoy her acquired power. And that’s where my dreadful experience started.

Groups 40
article thumbnail

5 Mindset Tips about the Success of Champions

Rick Conlow

Over nine decades ago, Dr. Evan O’Neill Kane of New York’s Kane Summit Hospital changed his mindset. To be the best you can be in customer service, sales, leadership, sports, or any other endeavor, you need to change, too. Most people get four or five. How Do You Achieve a Breakthrough Mindset?

Exercises 125
article thumbnail

What's Servant Leadership?

Organizational Talent Consulting

Maybe you already understand the basic concepts but have questions about how servant leadership differs from other leadership styles or if a servant leadership approach is appropriate for your team. Intrinsic motivation is also a moderating factor in employee engagement. For example, consider two employees walking down a hall.

article thumbnail

What is Executive Coaching?

Organizational Talent Consulting

If you ask five different people to define coaching, you will likely get five different definitions. Most executives want more out of life and work, and businesses want to grow. The pressures of today's crisis-driven fast-paced digital workplace are immense, and leaders face many new challenges.

Journal 61