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PM Interview Question – What’s Your Favorite Product and Why

Tom Spencer

Which metrics can be improved: e.g. customer base, retention, conversion, and engagement? What would you change or add to the product to support these use cases and improve the metric? For example, people can change their wardrobe to express their sense of fashion. Why are those products not preferred? Sample Answer.

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Big Data in Marketing – It Is Here To Stay

Tom Spencer

Companies using Big Data in the right way can now not only resort to previous purchases and similar buyer profiles, but also your browsing history, shopping cart conversion rates, and many other metrics. The use of Big Data in marketing is not constrained to customer behaviour in online shops though.

Data 74
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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? And customers can tell.

Metrics 35
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Do Independent Consultants Still Need Résumés?

Successful Independent Consulting

With LinkedIn and personal websites widely used to promote careers, the idea of independent management consultants having a printable résumé may seem old-fashioned. 6 new global process owners clearly identified and now accountable for monitoring process metrics to support the shift to a continuous improvement culture.

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Battle-Tested Advice for New Managers and Tough Conversations

LSA Global

Ask if there is a way you can help set up a schedule that will ensure Chris’ work is delivered in timely fashion so that team members can finish without working overtime. Clarify the team’s goals, plan, scope, deliverables, success metrics, roles and responsibilities with Chris. Using a “positive no” between two yesses.

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How One Clothing Company Blends AI and Human Expertise

Harvard Business

An interface communicates the algorithms’ results along with more-nuanced data, such as the personal notes, to the company’s fashion stylists, who then select five items from a variety of brands to send to the customer. The fashion industry is no stranger to fast cycles of learning.

Company 28
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Job Hub: Uber Jobs and Culture

Management Consulted

” The first example that comes to mind when you think of the new sharing economy, Uber has fashioned itself as a quicker, cheaper and ultimately better alternative to taxis. Uber is a San Francisco-based start-up that has been turning heads since its launch in 2009, “bringing people and their cities closer.”

Culture 100