Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? And customers can tell.

Metrics 33

Metrics Video Fashion Report 33

Harvard Business

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Chemicals 28

Chemicals Industry Metrics Financial 28

Harvard Business

AUGUST 3, 2018

The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. Many of these metrics are disclosed in Facebook’s financial statements. However, how those metrics translate into revenues remains a mystery to external investors.

Financial 28

Financial Report Company Metrics 28

Harvard Business

OCTOBER 23, 2017

There is a new generation of real-time employee opinion tools that are starting to replace old-fashioned employee opinion surveys — tools that tell you far more than just what employees think every year. Developing these sorts of metrics will not be quick or easy. Capture Reference Data About Current Change Projects.

Change Management 28

Change Management Data Company Management 28

Harvard Business

JULY 19, 2016

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. In short, companies that want to get into this game will have to roll up their sleeves and do some old-fashioned blocking and tackling. Don’t make your AI too lite.

Company 28

Company Knowledge Base Insurance Insurance 28

CaseInterview.com

SEPTEMBER 9, 2022

This game evaluates the candidate’s ability to solve problems efficiently and think critically. In ecosystem-type games, there are often local minimums and maximums, or rules regarding how certain metrics used in the game must be greater than or less than some specific threshold. So a bottom-up approach works.

McKinsey 52

McKinsey How To Data Strategy 52

Harvard Business

DECEMBER 4, 2018

Today’s fashion in data science favors flashy sophistication with a dash of sci-fi, making AI and machine learning the darlings of the job market. Performance means more than clearing a metric — it also means reliable, scalable, and easy-to-maintain models that perform well in production. Engineering excellence is a must.

Data 53

Data Engineering Fashion System 53