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(Value Stream) Map Your Way to a Better Post-Covid Future

Markovitz Consulting

But if you want to thrive in the post-COVID world, you’ve got to start working on operational improvements now. When the VSM made the non-value-added wait time shockingly clear, the leadership team integrated video into the process to eliminate shipping.

Sales 147
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5 Ways AI is Revolutionizing Instructional Design

Clarity Consultants

Artificial intelligence (AI) is revolutionizing how many companies operate and handle various tasks. Instructional Designers Use AI to Implement Gamification Elements Gamification introduces elements typically associated with video games and similar forms of entertainment to the learning experience.

Tools 116
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4 Autopsies of Big Change Management Failures

LSA Global

Here are a few examples from decades of change management consulting projects of now-defunct organizations that, in order to avoid disaster did not. Borders began as a standard bricks-and-mortar bookstore in Michigan in 1971 and grew to employ almost 20,000 workers before it ceased operations in 2011. Autopsy #1 – Borders.

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Lead to the future: leadership imperatives for success

Brimstone Consulting

To take advantage of this opportunity place focus on building agility, aligning the organization, operating as a team of teams, and developing your people. We’ve built this into the regular cadence of our management process of the company. Resilient organizations, ones that excel at change, operate as a team of teams.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

The effect of options like company websites, discussion boards, YouTube videos, and so on is that they siphon off the low-complexity issues. Related Video. See More Videos > See More Videos > Despite these obvious problems with AHT, managers are reluctant to eliminate the metric from rep scorecards.

Metrics 31
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The Rise of WhatsApp in Brazil Is About More than Just Messaging

Harvard Business

But in Brazil WhatsApp has become something much bigger than a chat app: a one-stop solution for everyone, from small businesses to government agencies, to manage everything, from transactions to relationships. They should be able to receive, manage, and respond to users. Provide a service. How can my brand help them solve that need?

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To Get Consumers to Trust AI, Show Them Its Benefits

Harvard Business

Related Video. Could Liberate 50% of Managers' Time. See More Videos > See More Videos > In order to understand how firms have systematically enhanced trust in applied AI, my colleagues Monika Hengstler and Selina Duelli and I conducted nine case studies in the transportation and medical device industries.