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How to Stay Ahead of the Game in Instructional Design Technology

Clarity Consultants

From offering an enhanced learning experience to your clients to increasing your firm’s productivity and efficiency, these are a few reasons why you should keep up with the advancing technology within instructional design. They’ve quickly grown accustomed to immersive digital experiences–take a look at social media, for example.

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3 Ways Contact Centers Can Deliver on Digital Expectations

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Here are 3 key takeaways from their on-demand webinar : 1. To meet the need for quality service matched with compassion, Dennis Lauth, principal business development lead for AWS Healthcare & Life Science, recommended that leaders rework their legacy systems to serve large numbers of customers in need.

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How to Rebound from the Coronavirus: Your Top Sales Questions Answered

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On a recent webinar, “How to readjust and future-proof your sales,” sales growth experts from TTEC addressed prevalent questions about selling in today’s new reality and shared proven tactics, tips, and strategies. Schedule daily video conferences to quickly review priorities and tasks just as you would for an office meeting.

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Why doesn’t my team learn from training? What can I do about it?

The Management Centre

These new skills allow for a more confident approach, better interactions with others, utilising tools or techniques with more efficiency and / or effectiveness, new ways of working or even enabling learning in others. For example, if your colleague is late to every meeting, sending them on a time management course might not cut it.

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How to Move your Digital Transformation Strategy Forward (Hint: It’s not a Crisis Response)

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But meeting customer demands in crisis mode is one thing and delivering an exceptional CX in a world transformed by the pandemic is another. Contact center agents have long had to wrestle with disjointed workflows that lead to delays and outdated systems and processes that make it difficult to work efficiently and effectively.

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B2B sales will never be the same

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In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon. Embedded AI can help users understand preferred engagement channels and surface missing contacts.

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Contact Tracing: 4 Lessons Learned from the Front Lines

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During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. And the public prefers it. to questions?while