How to Win with Automation (Hint: It’s Not Chasing Efficiency)
Harvard Business
MARCH 30, 2017
In much the same way, nobody calls a travel agency to book a simple flight anymore. market share in online sales. The value of bank branches, for example, is no longer to manually process deposits, but to solve more complex customer problems like providing mortgages. They expect something more, like designing a dream vacation.
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