article thumbnail

How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

In much the same way, nobody calls a travel agency to book a simple flight anymore. So a lot of people were surprised when it launched a brick and mortar book store , but as Apple has shown with its highly successful retail operation, there’s a big advantage to having stores staffed with well trained people.

article thumbnail

Conversation with North Highland

Tom Spencer

Tom: North Highland offers a range of solutions including Data and Analytics, Managed Services, Operating Efficiency Ratio, People and Change, Professionalising IT, Social Insights Lab and Strategy and Advisory. Tom: What is the firm’s travel model? Where does North Highland do the bulk of its work?

Travel 60
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Gasoline Expenditure Forecast at Lowest Levels in 11 Years

MishTalk

Lower fuel expenditures are attributable to a combination of falling retail gasoline prices and more fuel-efficient cars and trucks that reduce the number of gallons used to travel a given distance. The average U.S. drivers pay for a gallon of gasoline.

Energy 66
article thumbnail

How to Know Which Digital Trends Are Worth Chasing

Harvard Business

Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. How this is applied will vary by retailer. Furthermore, labor can now be more efficiently allocated to other value-added activities throughout the store. Insight Center. The result?

Trends 38
article thumbnail

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

Streamlining Efficiency. Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. Most likely, the answer is: both.

article thumbnail

Decoding Apple as a luxury tools company

Seth Godin Blog

Over time, they shifted gears, no longer competing on whether or not their luggage was the most useful, or their saddles the most efficient. So do many conferences and elite restaurants and travel destinations. Do we change this system font because it matches our look or because it''s more efficient? It''s hard to do both.).

Tools 44
article thumbnail

Alvarez & Marsal Interviews and Culture

Management Consulted

One example is when the New York School’s system hired them to boost the efficiency of their school bus network, which they did, saving the city $12M. While you can and should expect to travel a lot, they do try to keep travel regional, so you won’t be crossing time zones every 4 days. Automotive and Suppliers. Healthcare.