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The Secret Sauce to a Superior Customer Experience

Rick Conlow

When I got to my hotel, the clerk seemed annoyed with me. Secret Sauce #1 Ingredient C ompanies need to stop spending millions of dollars on customer surveys for data that isn’t used. Instead, why not invest in applying the data to create customer driven processes and teams? The poor examples outnumber the good.

Survey 98
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Transforming Governance Through Modern Technology

Tom Spencer

Harnessing Artificial Intelligence Leveraging AI for data analysis can unlock valuable insights to facilitate informed decision-making and enhance stakeholder engagement. Decision making in large corporations is influenced by vast amounts of data, which has traditionally been difficult and time consuming to analyze and interpret.

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Just How Bad Is Business Travel for Your Health? Here’s the Data.

Harvard Business

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images. My experience is far from unique.

Travel 28
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Just the right amount of data

Seth Godin Blog

The digital sign at the train station near my home could show me what time it is. It could tell us how many more minutes until the next train. Or it could announce if the train was running on time. What am I supposed to do with that data? Or consider the typical hotel bathroom scale.

Data 20
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How RPA, NLP and ML will create the virtual workforce of tomorrow

Tom Spencer

RPA bots can log into applications, enter data, calculate and complete tasks and then log out, send emails, extract data from websites and excel, and generate reports. Machine learning is technology, or a set of algorithms, that allows you to continually learn from data and make predictions. Enter machine learning (ML).

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Leadership Tip #13: For Innovation, Remove at Least One Policy or Procedure a Week

Johanna Rothman

Instead, I offered them a deal—I would estimate the airfare and hotel and not charge them a cent more. If people have to ask for books or training, could you offer everyone a book allowance or a training allowance? Maybe even create a team or department-based training allowance so that teams can learn together.

Policies 130
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An Ex-Consultant’s Jump into the Start Up World

Management Consulted

He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. Other times, we would be doing due diligence on a data center, and that would be a much more slimmed down team, probably one or two analysts and a manager.

Hotels 100