LSA Global

MARCH 11, 2024

In the latest BCG survey, 75% of organizations plan to make significant investments in talent retention and development. Only 3% of respondents to a recent McKinsey survey said their companies’ skill-building programs are “always effective” at achieving desired objectives. This is where theory meets practice and KNOWING meets DOING.

Training 36

Training Training How To Metrics 36

Rick Conlow

JANUARY 2, 2023

Yet, their work cultures produce 85% disengaged employees. These means they are not good at one-on-one conversations, cultural sensitivity, listening, team building, managing their emotions, managing conflict, or communicating vision and strategy clearly. CEOs focus on data, facts, figures, and metrics.

Emotional Intelligence 88

Emotional Intelligence Study Leadership Finance 88

1 to 1

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Virtual employees go the distance to cultivate culture. Values are what we say we do.

Conference 29

Conference Culture Operations Metrics 29

LSA Global

OCTOBER 5, 2023

Need to Boost Your Culture? Rituals reinforce the culture and traditions of a community — especially a business community. When we assess organizational culture , we measure team rituals related to employee attitudes, behaviors, and beliefs. And those cultural team rituals matter.

Culture 36

Culture Meeting Benchmarking Guidelines 36

Organizational Talent Consulting

FEBRUARY 27, 2023

Why self-awareness matters in leadership To know yourself means that you can see yourself objectively, you are aware of similarities and differences from others, and you understand the perspective from which you see others and the world. "To Socrates Leadership is a relationship, and it is vital to know what others think. Dodd, N., &

Emotional Intelligence 52

Emotional Intelligence Handbook Leadership Journal 52

Harvard Business

OCTOBER 6, 2016

Investments in traditional leadership development are often misguided and a waste of money. In a Deloitte study of 7,000 organizations this year, 89% of executives rated “ strengthening the leadership pipeline ” an urgent issue. The culture at GE, for example, centers on execution, simplicity, and innovation.

Leadership 44

Leadership Deloitte Culture Pharmaceuticals 44

LSA Global

NOVEMBER 18, 2023

Sales leaders are uniquely accountable for leading, managing, and coaching their teams (just like all other new managers ) PLUS meeting revenue targets, perhaps the most important and pressure-filled success metric of any organization. The pressure to deliver against ever-increasing revenue goals is unrelenting.

Sales 36

Sales Management Metrics Training 36

LSA Global

JULY 15, 2023

And if promoted based upon a fair assessment of sales leadership skills , a Great Place to Work survey of over 400,000 people found that when employees believe promotions are managed effectively, they are more than: Twice as likely to give extra effort at work. Five times as likely to believe their leaders act with integrity.

Sales 36

Sales Management Training Training 36

LSA Global

JULY 14, 2022

While employee change resistance can be lessened by increased levels of change urgency , a solid business case for change , and a high level of dissatisfaction with the current situation , successful organizational change requires high levels of leadership clarity, alignment, and rigor. How do company leaders feel about change ?

Change Management 36

Change Management Leadership Metrics Culture 36

LSA Global

OCTOBER 27, 2019

Why Build a High Trust Work Culture? When you as a leader build a high trust work culture in your organization, it is simply good for people and good for business. In addition, employees at companies with a high trust work culture report less stress (by 74%) and more happiness (29%) with their lives. 106% more energetic.

Culture 28

Culture How To Chemicals Report 28

LSA Global

JULY 2, 2019

Part of the problem is that, according to one survey, only 1 in 20 employees fully understand the strategy. If active employee participation does not fit your workplace culture , you must make sure that the strategy is completely understood on all levels of the company. The Problem. Allow Some Autonomy.

Strategy 28

Strategy Strategy Strategy& Leadership 28

LSA Global

APRIL 4, 2022

Customer Experience Transformation Transforming your customer’s experience is far more comprehensive an effort than just musing about customer behavior or surveying a slice of your market. This is where the leadership plays an absolutely fundamental role.

Metrics 36

Metrics Comparison System Agile 36

LSA Global

SEPTEMBER 28, 2017

The cardinal rule of employee engagement surveys: don’t ask for employee feedback unless you are determined to follow through with meaningful actions and answers. Curiosity vs. Action Driven Surveys. Surveys driven simply by curiosity only raise employee hopes that things will improve. Focus on Implementation First.

Survey 34

Survey Metrics Culture Leadership 34

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. All NPS surveys are short and sweet. WHY READ IT? QUICK OVERVIEW.

Bain 100

Bain Survey Banking Metrics 100

LSA Global

FEBRUARY 11, 2019

While team reorganizations sound like a relatively fast and concrete way to solve complex problems, a recent McKinsey survey found that over eighty percent fail to deliver the desired benefits on schedule. Adapting to changes in leadership. Aligning confusing or contradictory goals, roles, scope and success metrics.

Metrics 38

Metrics Culture Efficiency Leadership 38

Harvard Business

OCTOBER 25, 2018

We base this claim about HR’s digital skills gap on the results of our latest global leadership survey. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership. Implement leadership planning models.

Data 47

Data Talent Survey Recruiting 47

Harvard Business

JANUARY 22, 2018

It is tempting to regard artificial intelligence as a threat to human leadership. There is no reason to believe that leadership will be spared the impact of AI. A shift from the hard to soft elements of leadership is not exclusive to the AI age. Insight Center. Assessing the opportunities and the potential pitfalls.

Leadership 28

Leadership Agile Emotional Intelligence Benchmarking 28

LSA Global

DECEMBER 3, 2019

A recent McKinsey survey of 800 companies found that a whopping 77 percent of strategic decisions were made outside of the original strategic plan. Here are some tips on how to coalesce your leadership team so that everyone is pulling in the same direction: Keep Everyone’s Eye on the Prize. Consider the Context. Include a Caveat.

Strategy 36

Strategy Strategy Strategy& Leadership 36

LSA Global

NOVEMBER 16, 2018

90% of top executives surveyed by the Economist Intelligence Unit from 500 multi-national companies with yearly revenues of at least $1 Billion cited poor strategy implementation as the number one reason for missing their targets. Cultural Alignment – The “How”. Strategies must go through culture and people to get implemented.

Strategy 37

Strategy Strategy Strategy& Culture 37

Harvard Business

NOVEMBER 23, 2017

To do this, we examined how 49 enterprise leadership teams spend their time and also looked at their perceived effectiveness on critical behaviors of a senior team. That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics.

Strategy 49

Strategy Strategy Strategy& Enterprise 49

Harvard Business

MARCH 6, 2017

“What companies want is a leadership base that at least somewhat parallels their customer base. Getting to Yes Across Cultures. For the financial metrics, AIRINC maintains their own international salary data base that captures location-specific salary levels for professional talent. ” Related Video.

Metrics 51

Metrics Comparison Talent Financial 51

CaseInterview.com

FEBRUARY 7, 2019

Culture : Is the work environment healthy or toxic? It has an academic culture focused on continuous improvement.Intellectual rigor and factual analysis skills are vital components of success, as is a can-do attitude with an optimistic focus. It was founded in 1963 and was one of the first enterprises to focus on thought leadership.

Oliver Wyman 81

Oliver Wyman Boston Consulting Group Consulting Bain 81

QEmploy

JUNE 28, 2019

This idea needs to be implemented not only from a social point of view but also from a cultural aspect. The main source of data is obtained through surveys, the companies’ business policies and their implications regarding LGBT workers as well as their public records. The firms show commitment to diversity and cultural competency.

Consulting 71

Consulting Boston Consulting Group Policies Accenture 71

LSA Global

JUNE 18, 2020

A recent Selling Power survey found that only: 6% of sales teams achieved or exceeded quota in the last 24 months. It is almost impossible to use selling as a competitive advantage if the very essence of your sales strategy is not clear enough, not believable enough, or not implementable enough in the eyes of your leadership or sales team.

Sales 36

Sales Training Training Culture 36

LSA Global

JANUARY 3, 2020

Even though well-run strategy retreats can help a team to get aligned and create high performance, too many executives have been part of strategy sessions that were not based in reality, did not create strategic clarity , pushed the company in the wrong direction, did not truly align the leadership team, or did not have the desired business impact.

Meeting 36

Meeting Strategy Strategy Strategy& 36

Harvard Business

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead. They confidently seize opportunities.

Management 47

Management Leadership Culture Development 47

Harvard Business

FEBRUARY 16, 2017

After experimenting with a number of potential behavioral metrics, we settled on using one that approximates average weekly working hours as our primary measure. Both of these data points served as calls to action to senior leadership to invest more into creating a culture of both engagement and productivity.

Productivity 52

Productivity Metrics Culture Data 52

Harvard Business

DECEMBER 1, 2016

The Empathy Index seeks to answer the question: Which companies are successfully creating empathetic cultures? We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. This year we added a carbon metric. Methodology.

Company 28

Company Ethics Methodologies Metrics 28

Harvard Business

OCTOBER 27, 2017

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images. Make it personal.

Company 47

Company Strategy Strategy Strategy& 47

Harvard Business

OCTOBER 23, 2017

Previous work has relied on surveys and self-reported assessments — methods of data collecting that are prone to bias. Women had the same number of contacts as men, they spent as much time with senior leadership, and they allocated their time similarly to men in the same role. What Companies Can Do About It.

Study 53

Study Data Leadership Survey 53

Harvard Business

MARCH 19, 2018

A hundred fifty years ago, poet Emily Dickinson described loneliness as “the horror not to be surveyed, but skirted in the dark.” Over time, these prosocial nudges can steer a workplace in the right direction, creating a healthier, more supportive culture. Dave Wheeler for HBR.

Research 52

Research Report Study Survey 52

LSA Global

JUNE 4, 2018

According to a recent survey of almost 600 senior global executives by Economist Intelligence Unit : 88% of executives consider successful strategy execution to be “very important” or “essential”. Know the strategy makes sense in your specific culture and market. Establishing success metrics. Influencing high-level stakeholders.

Strategy 34

Strategy Strategy Strategy& Metrics 34

Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. There are (at least) three major flaws with it. Let’s be clear.

Ethics 49

Ethics Metrics Energy Financial 49

Harvard Business

JULY 28, 2017

In PwC’s 2017 Global Digital IQ Survey, 52% rated their digital IQ as strong. The survey, conducted among 2,200 technology executives, identified critical skill gaps such as cybersecurity and privacy. Ten years ago the PwC survey found that emerging technology constituted 17% of a company’s digital technology budget.

Company 41

Company Tools Education Survey 41

Harvard Business

MARCH 13, 2018

.” This not only reinforced the company’s desired identity as an entertainment brand but also helped seed the “SHOW” acronym that summarized its desired brand-led culture: S for smile and greet the guest. H for hear their story. O for own the experience. W for “wow” the guest.

Company 49

Company Training Training Culture 49

Harvard Business

NOVEMBER 23, 2016

We performed pulse surveys quarterly after every town hall meeting at Saint Anthony Hospital. The questions were developed by Press Ganey, the healthcare survey company, and were related to employee engagement. Each of these teams went through the same team development program as my senior leadership team.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Bryan Sexton of Duke University Medical Center.

Metrics 28

Metrics System Healthcare Culture 28