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HR Guide to Company Culture: 5 Tangible Leverage Points

LSA Global

An HR Guide to Company Culture and Your Organizational DNA When it comes to people and organizational dynamics, the concept of company culture can seem nebulous and less vital when compared company strategies, systems, people, or finances. A company’s culture defines its identity and drives organizational behaviors.

Culture 36
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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

This type of leadership creates a culture of trust, respect, and open communication within the organization. 10 Cultural Principles of Servant Leadership Embrace the ten key principles of servant leadership. Servant leaders prioritize the team, creating a culture of trust and respect that leads to increased employee engagement.

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Why the Entire C-Suite Needs to Use the Same Metrics for Cyber Risk

Harvard Business

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. The chief risk officer (CRO) looks at the problem in terms of risk transfer and cyber insurance purchased.

Metrics 30
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We Can’t Study Short-Termism Without the Right Metrics

Harvard Business

Corporate culture. I have worked on research that has found that a strong company culture is associated with lower levels of myopic decision making, better productivity, and innovation. Evidence of a negative culture would be a strong indicator of a short-term company. Compensation structure.

Metrics 30
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Should a CEO’s Bonus Be Based on Financial Performance Alone?

Harvard Business

According to its annual report, those include financial metrics such as “attributable profit; underlying EBIT (earnings before interest and taxation); and total shareholder return (share price and dividends which are assumed to be reinvested).” ” Now a full 50% of the assessment was subjective.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.

Metrics 34
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How a U.S. Health Care System Uses 15-Minute Huddles to Keep 23 Hospitals Aligned

Harvard Business

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 38