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LSA Global Adds New Director and Senior Director Assessment Center

LSA Global

Receive Assessment Results Certified professional assessors and smart technology score participants’ behaviors against research-backed and client aligned leadership competencies required for success in your unique workplace culture. Reports are customized to reflect client-specific competencies. Learn more about getting aligned.

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LSA Global Adds New Frontline Manager Assessment Center

LSA Global

Receive Assessment Results Certified professional assessors and smart technology score participants’ behaviors against research-backed and client aligned managerial competencies required for success in your unique workplace culture. Reports are customized to reflect client-specific competencies. Learn more about getting aligned.

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Top Power Skills Every Organizational Consultant Needs

Consulting Matters

It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. All three create the culture and work environment. And they don't see the impact on culture and environment, especially if leaders are not thoughtful in their decisions and communication.

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How will AI transform strategic planning?

Tom Spencer

financial metrics, non-financial information, industry and macro statistics) along with rapid advances in machine learning technology now means that AI can be deployed to access and interpret data, which can be used to produce a clearer picture of an organisation and its external environment. The proliferation of corporate data (e.g.,

Data 87
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What to Do When Leaders Disagree on Strategy

LSA Global

Keep the big picture in view.Once the leadership team fully agrees on the vision , mission , values , success metrics, and strategic priorities , you must also agree upon not only the path that will get you there but also how work will get done from a cultural perspective to best execute the strategy. Consider the Context.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.

Metrics 36
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

While open houses welcome almost everyone as part of their marketing and outreach efforts, campsites carefully vet participants according to expertise, personality, or cultural fit. ” The role of community managers in fostering this culture can’t be overstated. The latter is crucial. Be clear about your goals at the outset.

Company 38