Culture Exercises Metrics Operations 
Organizational Talent Consulting
AUGUST 7, 2023
An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. Section three focuses on proven approaches to architect organizational culture.
Consulting Matters
DECEMBER 16, 2022
It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. All three create the culture and work environment. And they don't see the impact on culture and environment, especially if leaders are not thoughtful in their decisions and communication.
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Harvard Business
FEBRUARY 22, 2017
Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.
Harvard Business
MARCH 13, 2018
For instance, Doug shared some new concepts for transforming an insurmountable checklist of requirements into manageable benchmarks and priorities, which he had developed after conducting a comprehensive review of his company’s operations. He also shared supply discipline systems that reduced common inefficiencies.
Harvard Business
JUNE 8, 2018
However, many investors seem to have concluded that the most successful companies with tens of billions of dollars of valuation today could never have justified their valuation at the start of their operation based on discounted cash flow. Both strategies, however, create cultural incompatibility within the organization.
Harvard Business
MAY 3, 2016
The challenges of big firm–small firm collaboration are considerable: different cultures, different attitudes about sharing intellectual property, different concerns about risk sharing, and others. They used the right metrics to measure success. The right operating approach helps keep the focus on strategic goals.
Harvard Business
NOVEMBER 23, 2016
In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.
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