How to Understand Key Metrics in a New Industry

Tom Spencer

When tracking a metric use appropriate benchmarks to assess performance, identify progress, and make necessary adjustments. As you move into new industries or conduct a market research project, it will pay to remember that the metrics for performance will be unique to each industry.

How B2B Software Vendors Can Help Their Customers Benchmark

Harvard Business

Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies. One of its business units, Fieldglass, provides insights and benchmarks to customers on external workforce management. Neustar’s MarketShare software makes it possible for customers to measure the effects of their marketing programs and compare them to other firms. Gillian Blease/Getty Images.


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Latest NPS Benchmark Scores Reveal Customer Experience Shifts

1 to 1

One of the most popular metrics used by marketers is Net Promoter Score (NPS), a simple loyalty measurement to gauge customer satisfaction and likelihood to recommend. Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. Business leaders use a variety of metrics to gauge the financial health and performance of a company.

Is the Stock Market in Big Trouble?

The Fearless Marketer

Do you remember the stock market crash of 2008? Everyone on the news was saying very clearly, “If the bank bailout bill doesn’t go through, the stock market will probably crash.”. So, that week, I took 100% of my money out of the stock market and put it in cash. And I never trusted the stock market after that. If you haven’t yet noticed, the market is volatile again. slide by the S&P 500 was the benchmark index’s steepest monthly fall since September 2011.

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

What Makes Family Businesses in Emerging Markets So Different?


In some emerging markets, more than half of the largest companies are family businesses. Yet, for decades, most of the research on family businesses has focused on benchmarks from developed markets. Leaders of such businesses in emerging markets seeking guidance on key topics, such as governance, succession, and talent management, should be wary of relying on insights derived solely from the experience of their counterparts in developed markets.

VIX "Too Disjointed to Calculate a Value"; Panic Grips Emerging Markets; Biggest VIX Jump on Record


As the equity rout gathers steam across all markets, the volatility measure VIX Didn’t Update for 30 Minutes. options market. Because of market conditions, the quoting in S&P 500 and S&P 500 options was erratic,” said Suzanne Cosgrove, a spokeswoman for the CBOE. “As In times of stress, traders use the VIX to gauge levels of market turbulence. For a brief period this morning, anxiety got too high to measure in the U.S.

Another 5 Years to Bull Market? Plenty of Room for More Optimism


The bulls are attempting to outdo each other as often happens at or near market tops. equities market will be higher as low analyst earnings forecasts, a rising economy and muted investor sentiment paves the way for further gains, Parker wrote in a note to clients on Monday. “We We can’t forecast the market multiple, but we can guess at the next 10 percent move,” Parker wrote in a note to clients. He forecasts the benchmark index will end the year at 2,275.

$550 Billion Energy Junk Bond Bubble Busts; "Whac-A-Mole" Distortions in Multiple Markets


The Fed’s decision to keep benchmark interest rates at record lows for six years has encouraged investors to funnel cash into speculative-grade securities to generate returns, raising concern that risks were being overlooked. EXXI), an oil and gas explorer, which has raised more than $2 billion in the bond market in the past four years. markets as unprecedented Fed stimulus fuels a hunt for yield. The energy junk bond bubble has finally popped.

"Bond Girl" on Chicago and the Quality of Credit Analysis in the Municipal Bond Market


On May 13, Moody's shocked the municipal bond market by downgrading Chicago to junk. Kristi Culpepper, AKA "Bond Girl" comments on the event in What Chicago’s Fiscal Emergency says about the Quality of Credit Analysis in the Municipal Bond Market. In a sense, Moody’s was only validating the bond market’s opinion of the city’s creditworthiness — the bonds had already been trading at junk levels for several months. Rating actions tend to lag the market rather than lead it.

Venezuelan Bolivar Plunges to Record Low on Black Market; Bond Default Coming Up in October?


On the black market today, it takes 89 bolivars to buy 1 US dollar. Black Market Record Low Bloomberg reports Venezuela’s Black Market Bolivar Slides to Record Low. dollar on the black market today as the government tightens currency rationing to pay maturing debt. Two black market traders in Caracas, who asked not to be named because the trading isn’t legal, confirmed the record-low rate. Venezuela’s benchmark dollar bonds due in 2027 fell 0.44

Home Builders Optimistic Despite Decline in Traffic; Housing Market Index Declines


The National Association of Home Builders' Housing Market Index once again reveals positive builder sentiment even though new home sales are weak. The housing market index has long been signaling strength in the new home market that has yet to appear, but the signal is less strong in May. Despite this month’s slight dip, builder confidence in the new home market remains above the 50-point benchmark,” said NAHB Chairman Tom Woods, a home builder from Blue Springs, Mo.

Sales 55

China Attempts to Prop Up Stock Market After Steep Declines; 1929 Flashback


The overheated Shanghai and Shenzhen markets have lost 29 and 32 per cent respectively over the past three weeks following 7-year highs reached on June 12. Instead of welcoming a much needed correction, Chinese brokerages and the Bank of China agreed to prop up the market. The benchmark Shanghai Composite Index added 2.41 trillion from mainland Chinese stock markets in a three-week long rout. Trillion Market Rout. Steel at a price well above the current market.

SuperBull Club: RBC Ups Morgan Stanley, Says Bull Market to Continue 6 Years; Sobering Alternative View from GMO


SuperBull Club RBC Capital Markets chief U.S. market strategist Jonathan Golub joined the SuperBull Club today. Golub says Years Left to Go in S&P 500 Bull Market. economy’s slow recovery may extend another six years, potentially doubling the duration of the bull market in equities, according to RBC Capital Markets chief U.S. market strategist Jonathan Golub. We’re going to see a lot more upside to the stock market,” Golub said.

Emerging Market Contagion Spreads; Argentina, Venezuela, Turkey Roundup; 50% Tax on Internet Purchases


Argentina Institutes 50% Tax on Internet Purchases; Emerging Market Contagion Spreads; Argentina, Venezuela, Turkey Roundup Yesterday, Argentina devalued the Peso hoping to halt further declines in its currency reserves. Markets had seen this coming as charts of the Peso vs. the US dollar show. Argentine policy makers devalued the peso by reducing support in the foreign-exchange market, allowing the currency to drop the most in 12 years to an unprecedented low.

Ruble Sinks to Record Low; Russia Intervenes in Currency Markets to Stabilize Ruble; Russia Denies Ultimatum


Russia Intervenes in Currency Markets to Stabilize Ruble Bloomberg reports Ruble Plunges to Record as Bank Rossii Seen Selling $10 Billion. Bank Rossii poured dollars into the currency market, with traders estimating sales of about $10 billion, and raised interest rates after the threat of Western sanctions against Russia sent the ruble to a record low. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction.

Jeremy Grantham 1999, Jeremy Grantham Today: "Over Next Seven Years, Market Will have Negative Returns"


I have to admit (time and time again actually), that this market has gone further, faster, than I thought possible. Over Next Seven Years, Market Will have Negative Returns" I strongly encourage you to read an interview of Jeremy Grantham, by Stephen Gandel, senior editor of Fortune : The Fed is Killing the Recovery. Fortune : Are you putting your client''s money into the market? You asked me where the market is headed from here.

Quote Your Consulting Billing Rate with Confidence

Successful Independent Consulting

Benchmark so you know your rate is reasonable. Figure out your market rate. This is your market rate. If you plan to work for different types of companies, consider coming up with two rate scales ("market pricing") — one for large companies and one for small. Your rate also has to cover your non-billable time such as time spent doing contracts, invoicing, marketing, and business development, not to mention your vacation time. Marketing Being a Business

Fed a Creature of Financial Markets; The Draghi PUT; Global Crisis Coming Up


Creature of Financial Markets Stephen Roach, former Chairman of Morgan Stanley Asia and the firm's chief economist, blasts the Greenspan Fed, the Bernanke Fed, and the Yellen Fed in his latest post The Perils of Fed Gradualism. It has now taken the first step toward returning its benchmark policy interest rate – the federal funds rate – to a level that imparts neither stimulus nor restraint to the US economy. A majority of financial market participants applaud this strategy.

Venture Capital Risk Taking and Cash Burn Rates Unprecedented Since 1999; 47% of Nasdaq in Bear Market


Bill Gurley, partner at Silicon Valley-based investor Benchmark, sounded the horn of doom on Monday warning that “Silicon Valley as a whole or that the venture-capital community or startup community is taking on an excessive amount of risk right now.” Record S&P 500 Masks 47% of Nasdaq Mired in Bear Market Speculation is running rampant. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction.

How Consulting Firm Leaders Create a Dominant Market Position

Management and IT Consulting

Outperform your peers and establish a market-leading position with insights gleaned from the SPI Research 2018 Benchmark Report. Report and Infographic

Taking Greater Risks to Enjoy Greater Rewards with David Baker: Podcast #14

Consulting Success

Description: David Baker is a consultant who has been working with marketing firms and advertising agencies since the late 1980s. David focuses on finances, benchmarking, performance, and positioning of firms, as well as PR, advertising, and more. David has been in the marketing and consulting industry since the late ’80s, and he has seen consultants make plenty of mistakes along the way.

Now is the Best Time to Raise Your Billing Rate

Successful Independent Consulting

Do some market-rate benchmarking to learn what other consultants are charging, or what clients are paying. Photo 50727473 / Piggy Bank © David Franklin | The easiest time to raise your rate is on the cusp of something new — a new year, a new project, a new client.

TeBIT 2016 Executive Report: Drilling for Digital Gold


It’s just the type of question that TeBIT, a benchmarking study jointly developed by ETIS–The Community for Telecom Professionals and The Boston Consulting Group, was created to answer. While this executive report is publicly available, participating telcos can access the full set of benchmark results, along with further trend analysis. They can also discuss their individual results with the TeBIT benchmarking team. Report Monday, October 10, 2016.

Now Is the Perfect Time to Raise Your Consulting Billing Rate

Successful Independent Consulting

Do some market-rate benchmarking to learn what other consultants are charging, or what clients are paying. The easiest time to raise your rate is on the cusp of something new — a new year, a new project, a new client.

How and When to Raise Your Consulting Rate

Successful Independent Consulting

Third, do some market-rate benchmarking to learn what other consultants are charging, or what clients are paying. The easiest time to raise your rate is on the cusp of something new — a new year, a new project, a new client. With the new year just a few weeks away, now might be the time. This article offers ideas of how to do this, as well as some sample language to use when notifying your clients. How to determine your new rate Unfortunately, there’s no one-size-fits-all formula.

Moving Beyond the “Milkman” Model in Medtech


Three years ago, BCG published the results of its landmark global benchmarking study that concluded that medical technology companies had been relying on an outdated commercial model, which we dubbed the “milkman” model.1 However, the companies that have acted on the recommendations of our original study are winning in the market and generating vastly superior shareholder returns. In fact, the latest benchmarking results show a bifurcation of companies.

An Insight into Special Services: Transfer Pricing

Tom Spencer

Transfer pricing comes into the picture when the forces of market competition are wiped out. If the parties trade exclusively with each other, however, the correct transfer price is much less obvious, and microeconomic theory only gives a broad range of prices that might prevail in the market.

The Slide Writing Bible

Tom Spencer

The driver tree is also frequently used to show clients the logic of a complicated formula, e.g. market sizing. Identify and “bucket” the key benchmarked items and players. Benchmarking. Aggregate and “elevate” the learning from benchmarking.

Global Corporate Banking 2016: The Next-Generation Corporate Bank


In fact, BCG’s most recent Corporate Banking Performance Benchmarking survey—of 300 corporate banking divisions around the world serving the small, midmarket, and large business segments—found a dramatic split between the best and the rest. With interest rates low—even negative, in some markets—and an increasingly heated search for assets, downward margin pressure is likely to remain a fixture. Report Monday, December 12, 2016. Corporate banking is a tough business.

Project Management Maturity Models: A Basis for Reaching Your Organization’s Business Success

Epicflow Blog

In particular, the high level of PMM means that: Projects are delivered on time and budget; Risks and changes don’t derail projects; Projects are aligned with a company’s business objectives; The delivered output meets stakeholder expectations; A company is competitive on the market. .

How Companies Can Use the Data They Collect to Further the Public Good

Harvard Business

For instance, Yelp data might help restaurants understand which markets they should consider entering, or whether to add a bar. Data-Driven Marketing. Just as Yelp can shed light on local economic changes, Zillow could inform our understanding of housing markets, LinkedIn could provide insight about labor markets, and Glassdoor could teach us about the quality of employment options in an area. Marketing Data Digital ArticleFanatic Studio/Getty Images.

Asset Management – Valuation (Part 2 of 4)

Tom Spencer

There are a couple of reasons for this: Asset managers can see cash flow and earnings fluctuate wildly with markets. If there is a financial crisis, the stock market falls by half and the asset manager’s performance is in line with the stock market, they now make $500 million. In order to have the most market risk line capacity available for them to engage in interest rate and currency swaps, they need to be creditworthy counterparties.

In Praise of Extreme Moderation

Harvard Business

Young Millennials, driven to distraction and depression by nonstop, constantly comparative online benchmarking, can’t unglue from phones-as-performance-measuring-devices. Managing yourself Advertising, Marketing & Public Relations Digital ArticleDaniel Grizelj/Getty Images.

How to Grow Your Consulting Business with Outstanding Client Relationships

Management and IT Consulting

Learn the top sales and marketing KPIs that drive growth and successful client relationships. Includes SPI Research 2018 Benchmark Report and Infographic

B2B Salespeople Need to Act More Like Travel Agents

Harvard Business

According to the travel and leisure marketing firm MMGY, the use of travel agents increased by 50% from 2014 to 2015. By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier. The campaign has resulted in dramatic increases in marketing leads and sales. Sales & Marketing Sales Digital Article

10 Crucial Business Lessons

Chad Barr

Our marketing initiatives and our mindset have significantly more influence on our success than the economy. Measuring everything we do is the prime benchmark to our progress and where we might need calibration and adjustment.

The Chimera of Consulting: Government and Public Sector Advising

Tom Spencer

The inefficiencies of the previous system primarily arose from the commitment to protect small-scale family farmers from the market competition of giant agricultural conglomerates, which could survive solely on subsidies.

China Renews Commitment to Global Easing Party; US Tightening by Force


China’s central bank cut benchmark interest rates for the sixth time this year in a bid to support an economy which is forecast to grow at its slowest annual rate in 25 years. The People’s Bank of China’s actions, combined with Thursday’s ECB announcement and market doubts over the US Federal Reserve’s commitment to raise interest rates this year, highlight a wider nervousness in official circles over the health of the global economy.

Building a Digital Technology Foundation in Insurance


And we analyzed the main IT trends on the basis of four years of architecture benchmarking with top insurers in the German market. Article Monday, August 29, 2016. Insurers today face a host of digital to-dos if they want to stay competitive—much less gain an advantage on their peers. These undertakings include digitizing the customer experience, building digital offerings and business models, and constructing in-house digital capabilities.