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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC.

Data 29
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BTS Group Interviews and Culture

Management Consulted

BTS Group specializes in digital technology, leadership development, sales training, and assessments. However, the firm operates in five main practice areas: Assessments, Business Acumen, Leadership Development, Sales Training, and Strategy Execution. Leadership Development. Research & Development. Social Media.

Groups 100
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How Consumer Brands Can Connect with Customers in a Changing Retail Landscape

Harvard Business

Whirlpool differentiates its brands — including WP, Maytag , and KitchenAid — by conveying each unique brand voice across a mix of landing sites, social media, and YouTube channels. If brands don’t create a social media presence themselves, customers will create one for them. Add value to the consumer.

Retail 28
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How Chinese Companies Disrupt Through Business Model Innovation

Harvard Business

The American textile and apparel industries, for example, will tell you that the evidence can be found in the blood on the floor — their blood, on what used to be their floor. Experts continue to debate whether Chinese businesses are truly disruptive. For some industries in the West, this question appears a bit ridiculous.

Company 30
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How to Make Money Podcasting: 8 Strategies For 2023

Buzzsprout

Podcasters can negotiate higher sponsorships if they have large social media followings, an SEO-optimized website, or an email list that they’ll use to promote the sponsorship. True Native Media True Native Media is a representative that specializes in host-read endorsements. They take a 30% commission for all ads.

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How One Clothing Company Blends AI and Human Expertise

Harvard Business

The company offers a subscription clothing and styling service that delivers apparel to its customers’ doors. By measuring the impact of modified information in the stylist interface, the company is developing a systematic way to measure improvements in human judgment. This is where the work interface comes into effect.

Company 28
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We Studied 38 Incidents of CEO Bad Behavior and Measured Their Consequences

Harvard Business

For example, if the CEO makes controversial public statements, has personal relations with an employee or contractor, or develops a reputation for being rude, overbearing, or verbally combative, the board must decide what merits investigation. It must also decide whether to address matters publicly or privately.

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