Harvard Business

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

NOVEMBER 14, 2017

” Metric obsession. Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution. It is also be a mistake to restrict ourselves to managing what we can easily measure. In the sense that results count, and their quantification is desirable, it seems irrefutable.

Strategy 35

Strategy Strategy Strategy& Film 35

Harvard Business

AUGUST 26, 2016

Learning to control their own emotions at the behest of the airline became such second nature to the flight attendants that they began to manage their feelings in their personal lives in a similar fashion. Many drivers struggled to figure out how to manage Uber’s expectations around emotional labor.

Study 28

Study System Guidelines Fashion 28

Management Consulted

SEPTEMBER 25, 2016

Even as recently as 2006, the concept of measurement, management and their impact on philanthropy was not considered a key tool to business development – that’s why The Ultimate Question 2.0 The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003.

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

SEPTEMBER 7, 2017

But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. Many managers are missing digital signals that could help them better compete. Perhaps not surprisingly, American Airlines leads in magnitude for U.S. companies. (A Digital share.

Metrics 28

Metrics Airlines Comparison Methodologies 28

Harvard Business

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags. Pratt & Whitney has partnered with IBM to enhance its engine management offering.

Software 28

Software Company Intellectual Property Airlines 28

Tsavo Neal

JANUARY 25, 2018

Give it a shot — create a very simple page on your website with nothing more than a little bit of text to manage expectations (what to ask, when they can expect an answer) and your comment thread. What were the KPI’s or metrics achieved to show that the project was a success? Further Reading: Retargeting. Google PPC Ads.

Consulting 68

Consulting Advertising Case Interview Conference 68

LSA Global

SEPTEMBER 28, 2020

Southwest Airlines) and some strong cultures hurt performance (i.e. Finally, actively involve your managers, key influencers, and frontline employees to make the necessary shifts. Do not Forget Metrics. Strategic clarity can set a company up to perform beyond just the sum of its parts. The Department of Veterans Affairs).

Culture 36

Culture How To Airlines Metrics 36

Harvard Business

APRIL 22, 2016

Airline pilots must pass a simulator exam before licensure; violinists must audition before joining a world-class orchestra; comedians must prove they are funny before becoming a Saturday Night Live cast member. They all use some version of tryouts or auditions to select their talent.

Company 28

Company Talent Case Interview Sports 28