Harvard Business

DECEMBER 1, 2016

The Empathy Index seeks to answer the question: Which companies are successfully creating empathetic cultures? We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. This year we added a carbon metric. Methodology.

Company 28

Company Ethics Methodologies Metrics 28

Harvard Business

MARCH 21, 2018

That’s because the “loyalty era” of marketing, as we’ve known it, is waning. market alone, companies are losing $1 trillion in annual revenues to their competitors because they are not consistently relevant enough. In fact, consumer research we’ve worked on at Accenture shows that in the U.S.

Marketing 37

Marketing Apparel Retail Company 37

Harvard Business

JULY 28, 2017

Compare that with 67% and 66% in 2016 and 2015, respectively. It’s not that employees are getting less tech-savvy; it’s that the market demands more of each and every one of them. Jump ahead to 2017, and that same metric is just 18%. In PwC’s 2017 Global Digital IQ Survey, 52% rated their digital IQ as strong.

Company 31

Company Tools Education Survey 31

Harvard Business

AUGUST 9, 2016

From 1996 to 2015, the number of publicly traded companies in the United States alone dropped nearly 50%. These “buy, fix, manage, and then sell” PE firms were essentially umbrella holding companies while the acquired firms would become better managed before returning to the public market. Large private equity firms (e.g.,

Talent 28

Talent Real Estate Financial Operations 28

Harvard Business

JULY 11, 2017

metros that increased their productivity, average wages, and standard of living from 2010 to 2015, only 11 metros achieved inclusive economic outcomes. EDENS, of which the latter is CEO, has led the revitalization of the 45-acre Union Market district in Northeast Washington, DC. The Union Market challenge. This needs to change.

Development 40

Development Real Estate Retail Guidelines 40

Harvard Business

DECEMBER 20, 2016

That’s why it’s imperative to ensure your strategy deeply resonates with your organizational culture. The key is to look beyond just the obvious places like marketing. Along with Reed Hastings, Netflix’s founder and CEO, she wrote a PowerPoint presentation on Netflix culture.

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

FEBRUARY 5, 2018

In March 2015, Target hired three outsiders as “entrepreneurs-in-residence.” That’s not true of public companies, where quarterly metrics are scrutinized by analysts, and activist investors can buy up large stakes and push for change. ” By June 2017, all three had been cut loose and their projects shelved.

Interviews 33

Interviews Company Insurance Insurance 33

Harvard Business

DECEMBER 17, 2018

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 31

Company Agile Training Training 31

Harvard Business

MARCH 28, 2017

Gartner predicts 41 percent of enterprise revenue will come from digital business by 2020—almost double what the percentage was in 2015 (Gartner, 2016). These organizations are no longer concerned about defined roles, instead focusing on shared objectives and metrics to deliver on specific projects.

Agile 28

Agile Talent Data Efficiency 28

Harvard Business

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. “Stranded assets” are investments that become obsolete due to regulatory, environmental, or market constraints. These require sophisticated, sustainability-based management.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

MAY 23, 2018

Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system. But after a few discussions, it looked reasonable, specifically in terms of the financial metrics.”

Strategy 28

Strategy Strategy Strategy& Analysis 28

Harvard Business

AUGUST 21, 2017

I responded that even if it is the norm for this company’s culture — and potentially many others — it is not acceptable universally, nor should it be. She has anxiety about the possibility of missing an email at midnight. “Is this normal?” ” she asked me. Redistribute work more evenly.

Boston Consulting Group 32

Boston Consulting Group Study Conference Survey 32

Harvard Business

JUNE 8, 2017

Geisinger Health System began partnering with Walmart around cardiac surgery in 2012, and joined ECEN for spinal surgery in 2015. These metrics include length of stay, return to surgery, infection rates, and procedure-specific outcomes such as joint dislocation after hip replacement and nerve covering tears occurring during spinal surgery.

Healthcare 28

Healthcare System Insurance Insurance 28