Latest NPS Benchmark Scores Reveal Customer Experience Shifts
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MARCH 18, 2014
Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. The findings. offer a glimpse into some of the aspects of customer experience that are helping to separate leaders and laggards. 1to1Media.com/weblog.
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