article thumbnail

Latest NPS Benchmark Scores Reveal Customer Experience Shifts

1 to 1

Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. The findings. offer a glimpse into some of the aspects of customer experience that are helping to separate leaders and laggards. 1to1Media.com/weblog.

article thumbnail

2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

The definitive 2014 List of Strategy Consulting Firms in Sydney. Below is our 2014 list of strategy consulting firms in Sydney. The firms on the 2014 list are: Nous Group. Source: Flickr ). your company, non-profit or government agency is looking for quality strategy advice. Pacific Strategy Partners. Port Jackson Partners.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital Transformation Is Racing Ahead and No Industry Is Immune - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

Dealing with today’s digital disruption begins by understanding how it differs from past industry changes. After all, stories of the end of our industry as we know it have been a trade press staple for decades. No industry is immune. A few key elements distinguish this era of change from the past.

article thumbnail

Ukraine Hikes Rate to 30%, Requires Corporations to Sell 75% of Foreign Currency Earnings; Miners Not Paid For 3 Months

MishTalk

In an effort to arrest hyperinflation and general panic over rising food prices, Ukraine''s Central Bank Hikes Benchmark Rate to 30 Percent. Ukraine''s central bank will raise its benchmark refinancing rate to 30 percent from 19.5 In August 2014, the NBU has obliged them to sell 100% of foreign exchange earnings. Join the Army.

article thumbnail

B2B Salespeople Need to Act More Like Travel Agents

Harvard Business

According to the travel and leisure marketing firm MMGY, the use of travel agents increased by 50% from 2014 to 2015. Here are examples of how firms in three industries are simplifying the purchase process, and the specific tactics they are using: An employee wellness benefits provider uses content marketing. Fast forward to today.

B2B 31
article thumbnail

Venture Capital Risk Taking and Cash Burn Rates Unprecedented Since 1999; 47% of Nasdaq in Bear Market

MishTalk

And I guarantee you two things: One, the average burn rate at the average venture-backed company in Silicon Valley is at an all-time high since ''99 and maybe in many industries higher than in ''99. I love the Buffett quote ["Be fearful when others are greedy and greedy when others are fearful"] because it lays it out.

article thumbnail

Eurozone PMI Strengthens, Except France; Germany-France Yield Spread Widens; Where to From Here?

MishTalk

Elsewhere across the region growth has improved to its fastest since early-2011, meaning the periphery is showing clear signs of starting 2014 on a firm footing. French Manufacturing A gauge of French manufacturing output, based on a survey of purchasing managers, showed the industry failed to expand for the 30th month in January.