article thumbnail

Unemployed Agilists: Review the Hype Cycle & Your Agility to Help You Manage Future Job Changes, Part 4

Johanna Rothman

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) That's why I then asked people to review their product-oriented domain expertise and agile-focused domain expertise in Part 3. Especially, Agile is Not a Silver Bullet.

Agile 96
article thumbnail

How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. The risk had been managed well.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Autopsies of Big Change Management Failures

LSA Global

Borders began as a standard bricks-and-mortar bookstore in Michigan in 1971 and grew to employ almost 20,000 workers before it ceased operations in 2011. They were not agile enough. Here are a few examples from decades of change management consulting projects of now-defunct organizations that, in order to avoid disaster did not.

article thumbnail

Digital Transformation Is Racing Ahead and No Industry Is Immune - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

In 2011, the average tenure dropped to 18 years. Zurich Insurance Group Takes Its IT Infrastructure to the Agile Cloud. In 1958, corporations listed in the S&P 500 had an average stay of 61 years. By 1980, numbers from research firm Innosight reveal that the average stay had declined sharply to 25 years.

article thumbnail

Use Design Thinking to Build Commitment to a New Idea

Harvard Business

Mindful that many large transformation programs run into difficulties because of scope complexity and traditional “ waterfall ” software development, Shuttleworth and the team used a design-led approach combined with scaled agile delivery. The team sketched out user stories to frame the work (see below for an example).

Banking 52
article thumbnail

How Volvo Reinvented Itself Through Hiring

Harvard Business

Many legacy companies would like to transform themselves into agile, talent-first organizations. Between 2011 and 2015, the company added 3,000 new people in engineering and development. Gerald Lord/Getty Images. Developing what we call an “M&A strategy for talent” is one way to overcome this.

Talent 28
article thumbnail

Make Civility the Norm on Your Team

Harvard Business

In 2011 half said they were treated badly at least once a week — up from a quarter in 1998. Microsoft’s popular Precision Questioning class teaches participants to question their own ideas, develop approaches to healthy, constructive criticism, and act with emotional agility even in tense situations. Joel Garfinkle.