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Unemployed Agilists: Review the Hype Cycle & Your Agility to Help You Manage Future Job Changes, Part 4

Johanna Rothman

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) That's why I then asked people to review their product-oriented domain expertise and agile-focused domain expertise in Part 3. Especially, Agile is Not a Silver Bullet.

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How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. The risk had been managed well.

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Make Civility the Norm on Your Team

Harvard Business

In 2011 half said they were treated badly at least once a week — up from a quarter in 1998. Microsoft’s popular Precision Questioning class teaches participants to question their own ideas, develop approaches to healthy, constructive criticism, and act with emotional agility even in tense situations. Joel Garfinkle.

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Organizational Fitness for Growth: Five Insights for CEOs

Kates Kesler

CEO Frans van Houten began an aggressive change process in 2011 to move power back to the regional business units. Microsoft delivered enormous wins to shareholders for decades before losing momentum to smaller agile companies as well as the likes of Apple and Google. a) Agility. 4: Build Capabilities for the Future.

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