article thumbnail

Unemployed Agilists: Review the Hype Cycle & Your Agility to Help You Manage Future Job Changes, Part 4

Johanna Rothman

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) That's why I then asked people to review their product-oriented domain expertise and agile-focused domain expertise in Part 3. Especially, Agile is Not a Silver Bullet.

Agile 95
article thumbnail

How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. The risk had been managed well.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Attributes of an Effective Global Leader

Harvard Business

The new role required the former CEO of Sodexo India On-Site Services to work with a team of 15 executives from different nationalities and cultures, demanding a shift to a more inclusive leadership style. Formal training programs can teach high-potential leaders the competencies they need to think globally and manage cross-culturally.

article thumbnail

Make Civility the Norm on Your Team

Harvard Business

In 2011 half said they were treated badly at least once a week — up from a quarter in 1998. This message is reinforced in meetings, at events, and with various awards for contributing to the culture. Unfortunately, my research shows that there is rampant incivility in most organizations. And the situation seems to be worsening.

article thumbnail

How Volvo Reinvented Itself Through Hiring

Harvard Business

Many legacy companies would like to transform themselves into agile, talent-first organizations. ” Sallstrom had a second reason for looking outside the company: He and Jacoby believed that only an infusion of fresh talent could transform Volvo’s culture into an entrepreneurial one. Gerald Lord/Getty Images.

Talent 28
article thumbnail

1 Leadership Assessment Tool You Need to Try

Organizational Talent Consulting

A company-wide or team view of 360-degree feedback provides talent management insights into organizational performance and culture. This way, the company can get additional organizational benefits from aggregating feedback data to identify systemic opportunities and feedback on the organization's culture. References: Baker, A.,

article thumbnail

Why Startups Like Uber Stumble Over Problems They Could Have Avoided

Harvard Business

As a business term, “unicorn” was coined to describe a rarity: In 2011 there were just 28 early-stage companies, still privately owned, with investment valuations of $1 billion or more. Nurtured correctly, it can help a company achieve scale insurgency — a company with the benefits of both size and agility.

Talent 33