Harvard Business

DECEMBER 8, 2017

And many believe that we humans are small relative to such a large planet — so, they ask, how could we possibly change the climate or overfish the vast oceans? So aside from literally flying over cities, I’ve created a mental exercise to help us envision this many people. Japan, Kanto Region, Tokyo Prefecture. Like, a lot.

Energy 28

Energy Finance Metrics Course 28

Harvard Business

APRIL 19, 2017

Being perceived as unreliable or unfair is a sure way for a service company to lose the trust of its customers. I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. Condition 1: The failure is egregious. Condition 1: The failure is egregious.

Company 31

Company Airlines Hotels Sports 31

Confessions of a Consultant

APRIL 16, 2017

Played golf recently with a property developer. He’s a solid bloke who lost all of his money (and a little bit of ours as well) during the fall of the Celtic Tiger. In a dramatic period of boom and bust, Ireland entered our version of the great depression. Everyone has a story of ‘how it all went wrong’ and a strong belief about ‘why it went wrong’.

Government 40

Government Development Tourism Financial 40

Harvard Business

NOVEMBER 16, 2016

He was known as super-smart and able to figure out how to find profit and weed out waste, so he was put in a senior position in a struggling division for his first role at the company. Marion Barraud for HBR. It is what allows us to influence, inspire, and help people achieve their dreams and goals. But it’s not that simple.

Emotional Intelligence 28

Emotional Intelligence Leadership Financial Meeting 28

Consulting and Organizational Management

MARCH 5, 2012

You know, guys, we got the mastodon today, but I wonder how we could kill them without losing so many of us in the process?!’. (Guest post from John Scherer, Co-Director of Scherer Leadership International , and Billie Alban, President of Alban & Williams, Ltd. This is the first blog post in a six-part series about the history of OD.).

Development 77

Development Organizational Development Consulting Leadership 77

CaseInterview.com

NOVEMBER 3, 2022

Over the past years, I’ve been intrigued by why airplanes crash. Yes, I suppose it’s a slightly morbid fascination, but I suspect it has to do with a general tendency of mine to learn from mistakes to prevent future catastrophes. Years ago, one of my friends who is a pilot explained to me that planes rarely crash because of a single error.

Financial 98

Financial Metrics Company Finance 98

CaseInterview.com

DECEMBER 20, 2020

So, there is no opportunity to learn from your own mistakes. I first heard of the phrase “cascade of errors” from a friend of mine who was a private pilot. As part of his desire to be a competent and safe pilot of private planes, he regularly read after-action reports of every airplane crash in the United States.

Case Interview 105

Case Interview Interviews Resources Policies 105

CaseInterview.com

DECEMBER 20, 2020

So, there is no opportunity to learn from your own mistakes. I first heard of the phrase “cascade of errors” from a friend of mine who was a private pilot. As part of his desire to be a competent and safe pilot of private planes, he regularly read after-action reports of every airplane crash in the United States.

Metrics 69

Metrics Operations Report Policies 69

The Crazy Lives of Consultants

FEBRUARY 15, 2010

Office Annoyances and Jargon - Top 10. The top 10 lists are in, and here they are! LONDON (Reuters) - Grumpy colleagues, slow computers and office jargon are the things that annoy workers most, according to a survey on Wednesday. Office Annoyances: Grumpy or moody colleagues (37 percent). Slow computers (36). Small talk/gossip in the office (19).

Consulting 40

Consulting Hotels Engineering Survey 40

MishTalk

APRIL 27, 2014

Already we have seen more than $60 billion of capital flight out of Russia so far this year, and serious falls in the Russian stock market. So no one should underestimate the impact on Russia and Russia’s own interests of continued escalation of this crisis.” The one person not targeted is Putin, the alleged perpetrator of the crisis.

Travel 70

Travel Banking Conference Development 70

Harvard Business

DECEMBER 6, 2016

Tom Price, President-elect’s Trump pick to be the next U.S. secretary of health and human services, is a fierce and long-time critic of the Affordable Care Act (ACA), including initiatives that restructure how some doctors are paid. Incremental shifts, the approach to date, simply won’t address the real challenge confronting the U.S.

System 28

System Insurance Insurance Financial 28

Management Consulted

JUNE 1, 2015

Bush as President (I recently found out my staunchly Republican dad had voted once for a Democratic candidate, and I almost had his mental stability reviewed because it was so out of character). So, I was terrified to leave and set out on my own. Sure, I’d just returned from an around-the-world trip – and the U.S. and in George W.

Bain 100

Bain Consulting Travel Meeting 100