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Wealth Management 101: The Hidden World of Private Banking

Tom Spencer

Business conducted by each firm varies but the scope of financial services generally includes the following: Asset Management : managing assets and investments for retail and institutional clients such as stocks and bonds, real estate, and other assets Wealth Management : providing services such as financial planning and investment strategy to sustain (..)

Banking 78
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Captive contact center vs. outsourcing: The most overlooked part of retail CX

1 to 1

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact center. This means retailers must be ready to offer support at any time, on any channel, in any language. Faster and more effective training.

Retail 26
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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

When it comes to training and workforce development, lots of them. In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion.

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Boutique vs Large Consulting Firms

Tom Spencer

Since graduation, I have had the pleasure of working for both a boutique and a large strategy consulting firm and wanted to share my insights on the differences in: Undergraduate recruiting. Undergraduate recruiting. However, boutique firms lack formal training programs – the culture is more of a sink or swim model.

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How Low-Paying Retailers Can Adapt to Higher Minimum Wages

Harvard Business

These increases will seriously affect low-wage employers such as retailers and restaurants, which means investors should be asking some tough questions to see which low-wage employers in their portfolios will benefit from the wage hikes and which will lose: How are you increasing your labor productivity? There are three possible approaches.

Retail 28
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Conversation with Marakon

Tom Spencer

Alex Formstone is a Principal in Marakon ’s London office, and heads up recruiting in the UK for graduates and MBAs. I recently had the good fortune to talk briefly with Alex about his career, Marakon and its recruitment process. Tom: What kind of training and mentoring can graduates expect to receive at Marakon?

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Brews, News and Booz & Company: Interview and Culture Insights

Management Consulted

He began by helping firms recruit competent executives, acquire new customers, and establish conducive office space. After 2 years, he recruited 2 friends from Chicago and formed the Business Research and Development Company with $500 borrowed from the bank. BOOZ & COMPANY INTERVIEWS AND RECRUITING. Automotive. Industrials.