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Battle-Tested Advice for New Managers and Tough Conversations

LSA Global

We know from decades of designing and delivering customized new manager training programs that new managers and leaders are especially apt to shy away from difficult conversations or tough situations. Establish that your guiding principle (your “anchor”) as a manager is to build a healthy, dynamic team. Reframe the problem.

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PM Interview Question – What’s Your Favorite Product and Why

Tom Spencer

Like a consulting interview, a product manager (PM) interview consists of multiple parts, including a case study and a behavioral portion, which looks for communication, management, and prioritization skills. Which metrics can be improved: e.g. customer base, retention, conversion, and engagement? Describe use case scenarios.

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.

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Do Independent Consultants Still Need Résumés?

Successful Independent Consulting

With LinkedIn and personal websites widely used to promote careers, the idea of independent management consultants having a printable résumé may seem old-fashioned. 6 new global process owners clearly identified and now accountable for monitoring process metrics to support the shift to a continuous improvement culture.

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Big Data in Marketing – It Is Here To Stay

Tom Spencer

Companies using Big Data in the right way can now not only resort to previous purchases and similar buyer profiles, but also your browsing history, shopping cart conversion rates, and many other metrics. The use of Big Data in marketing is not constrained to customer behaviour in online shops though.

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Job Hub: Uber Jobs and Culture

Management Consulted

” The first example that comes to mind when you think of the new sharing economy, Uber has fashioned itself as a quicker, cheaper and ultimately better alternative to taxis. Want access to Management Consulted’s exclusive list of consulting and post consulting jobs? Are you an employer, recruiter, or hiring manager?

Culture 100
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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? And customers can tell.

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